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TROUBLESHOOTING
Replacement parts and accessories such as solutions available at Hoover.com.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-944-9200 prior to continuing use. Always identify your cleaner by the
complete model number. (The model number appears on the bottom of the cleaner.)
This product contains no serviceable parts.
PROBLEM
Cleaner won't run
Cleaner won't pick up or low suction
Water escaping from Cleaner
Cleaner won't dispense
Hose nozzle will not spray after filling the Clean Water Tank or Solution
Tank Container
Motor noise becomes high-pitched
Cleaner lights are flashing
WARRANTY
LIMITED WARRANTY FOR HOOVER® PRODUCT / 2 (TWO) YEAR LIMITED WARRANTY (DOMESTIC USE)
Failure to register the product does not diminish
product warranty rights.
If this product is not as warranted, contact TTI
Floor Care North America Customer Service at
1-800-944-9200. Please have available the proof of
purchase and model number for the warranted product.
WHAT THIS WARRANTY COVERS:
This limited
warranty provided by Royal Appliance Mfg. Co., doing
business as TTI Floor Care North America (referred
to hereafter as "Warrantor") applies only to products
purchased in the U.S. (including its territories and
possessions), a U.S. Military Exchange, or Canada.
When used and maintained in normal household use
and in accordance with the Owner's Guide, this product
is warranted against original defects in material
and workmanship for 2 (TWO) year from the date of
original purchase (the "Warranty Period"). If Warrantor
determines that the issue you are experiencing is
covered under the terms of this warranty (a "covered
warranty claim"), we will, at our sole discretion and
free of charge (subject to the cost of shipping), either
(i) repair your product; (ii) ship you a replacement
product, subject to availability; or (iii) in the event that
the applicable parts or replacement are not reasonably
available, ship you a similar product of equal or greater
value. In the unlikely event that we are unable to repair
your product or ship a replacement or similar product,
we reserve the right, at our sole discretion, to issue
WARNING:
To reduce the risk from moving parts, remove the battery before servicing.
POSSIBLE CAUSE
1. Needs service.
1. Recovery Tank is not installed correctly.
2. Recovery Tank is full.
3. Recovery Tank is clogged.
4. Air path is clogged.
5. Recovery Tank debris filter is clogged.
1. Recovery Tank is full.
2. Recovery Tank is not installed correctly.
3. Solution Tank not installed properly.
1. Solution Tank is empty.
2. Solution Tank not installed properly.
3. Needs service.
1. Air is trapped in the pump and hose.
1. Recovery Tank is full.
2. Recovery Tank is clogged.
3. Air path is clogged.
4. The float in the Recovery Tank has been activated.
1. Recovery tanks are full.
you a refund or store credit (if applicable) of the actual
purchase price at the time of the original purchase
as reflected on the original sales receipt. Parts and
replacements may be new, refurbished, lightly used, or
remanufactured, in Warrantor's sole discretion.
WHO THIS LIMITED WARRANTY COVERS:
limited warranty extends only to the original retail
purchaser, with original proof of purchase from
Warrantor or an authorized dealer of Warrantor
products, in the U.S., U.S. Military Exchanges, and
Canada.
WHAT THIS WARRANTY DOES NOT COVER:
This warranty does not cover use of the product in a
commercial operation (such as maid, janitorial, and
equipment rental services, or any other income-
generating activity); improper maintenance of the
product; the product if it has been subject to misuse,
negligence, neglect, vandalism, or the use of voltages
other than that on the data plate of this product. This
warranty does not cover damage resulting from an act
of God, accident, owner's acts or omissions, service
of this product by other than Warrantor or a Warrantor
authorized service provider (if applicable), or other acts
beyond the control of Warrantor. This warranty also
does not cover use outside the country in which the
product was initially purchased, or resale of the product
by the original owner. Pick-up, delivery, transportation,
and house calls are not covered by this warranty. In
addition, this warranty does not cover any product
that has been altered or modified, or repairs made
necessary by normal wear or the use of other products,
parts, or accessories which are either incompatible with
this product or adversely affect this product's operation,
performance, or durability. Normal wear items are not
This
covered under this warranty. Depending on the product,
normal wear items may include, but are not limited
to, belts, filters, brush rolls, blower fans, blower and
vacuum tubes, and vacuum bags and straps.
OTHER IMPORTANT TERMS:
transferable and may not be assigned; any assignment
made in contravention of this prohibition is void. This
warranty shall be governed and construed under the
laws of the state of North Carolina. The Warranty Period
will not be extended by any replacement of batteries,
parts, or products or by virtue of any repair performed
under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY
AND REMEDY, AND ALL EXPRESS AND IMPLIED
WARRANTIES OTHER THAN THE LIMITED WARRANTY
SET FORTH ABOVE, INCLUDING IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE EXPRESSLY DISCLAIMED. IN NO EVENT
WILL WARRANTOR BE LIABLE FOR ANY SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND OR NATURE TO OWNER OR ANY PARTY CLAIMING
THROUGH OWNER, WHETHER BASED IN CONTRACT,
POSSIBLE SOLUTION
1. Visit our website at www.hoover.com or call
1-800-944-9200.
1. Check placement of Recovery Tank in base of cleaner.
2. Empty Recovery Tank.
3. Clean Recovery Tank.
4. Remove Hose and Flush out with Clean Water.
5. Remove debris filter and rinse thoroughly, then replace.
1. Empty Recovery Tank.
2. Check placement of Recovery Tank in base of cleaner.
3. Review "Getting Started" for Solution Tank Installation.
1. Fill Solution Tank.
2. Review "Getting Started" Solution Tank Installation.
3. Visit our website at www.hoover.com or call
1-800-944-9200.
1. Turn on the cleaner. If the hose does not spray, prime the pump by lower-
ing the hose down to the floor and hold the trigger for up to 1 minute.
1. Empty Recovery Tank.
2. Clean the Recovery Tank.
3. Unclog air path.
4. Review Cleaning the Recovery Tank.
1. Empty recovery tank.
NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY
OR ARISING FROM ANY CAUSE WHATSOEVER, EVEN IF
THIS WARRANTY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NO
WARRANTIES THAT ARISE BY OPERATION OF LAW, IF
APPLICABLE, SHALL EXCEED THE DURATION OF THE
LIMITED WARRANTY PROVIDED HEREIN. Warrantor's
liability for damages to you for any costs whatsoever
arising out of this statement of limited warranty shall
be limited to the amount paid for this product at the
time of original purchase.
This warranty is not
Some states do not allow the exclusion or limitation
of incidental or consequential damages, disclaimers
of implied warranties, or limitations on the duration
of implied warranties, so the above exclusions,
disclaimers, and/or limitations may not apply to you.
This warranty gives you specific legal rights, and you
may also have other rights, which vary from state to
state.
GENUINE PARTS AND ACCESSORIES:
recommend using only with genuine HOOVER® solutions
(for carpet and spot cleaners), parts, and accessories.
Damage caused by use with other than genuine
HOOVER® solutions, parts, and accessories is not
covered by and may void your warranty.
We
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