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TROUBLE SHOOTING
Should you have any problem with you cleaner, follow this simple
check list before calling the agency customer service center.
WARNING: Always unplug the steam mop before performing
maintenance/troubleshooting checks.
A: Some accessories are missing
1. Check the packaging content that is mentioned below the product
specifications to be sure the parts included with the steamer.
B: Appliances have no power
1. The plug is not connected (well) into the electrical socket.
2. Check if the plug need to be replaced.
3. Check the On/Off control dial.
4. Check if the fuse in the plug needs replacing.
C: Why is the steamer not producing steam / detergent?
1. There may be no water in the water tank, check the water tank has
water.
2. Check the water tank is securely fitted and the hard water filter is in
place.
3. Hard water filter may be blocked or discolored and need to be
replaced.
4. Make sure the handheld is fitter securely in the steamer.
5. The water may not yet be at temperature, the green indicator light
will be illuminated when it is ready.
6. Steam path may be blocked. Go to removing blockages.
7. Detergent must not be used in the handheld. Putting detergent into
the water tank can cause damage to the steamer.
8. Check correct setting has been selected on detergent dial, turn dial
to ON.
9. Check the detergent has been diluted to correct strength.
D: Why won't the microfiber pad pick up dirt?
1. The microfiber pad may already be saturated or dirty. Wash the
microfiber cleaning pad.Go to removing cleaning pad.
E: Why is the steam coming from the side of steamer?
1. Steam coming from the side of the steamer indicates a blockage.
Go to removing blockages.
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