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Idiomas disponibles
WARRANTY
The warranty period for our products is 2 years, unless otherwise
stated, starting from the date of initial purchase or the date of
delivery.
If you have any problems or questions, you can easily access our
help pages, troubleshooting tips, FAQ, and user manuals on our
service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you
can access all available online support, designed to best meet your
needs.
If you still cannot find an answer to your question or problem, then
click on "Did the answer solve your problem?". This will direct you to
the Customer Support Request Form, which you can fill out to
validate your request and get help.
WARRANTY CONDITIONS
The warranty covers all failures occurring under normal use, in
accordance with the usage and specifications in the user's manual.
This warranty does not apply to packaging or transportation problems
during shipment of the product by the owner. It also does not include
normal wear and tear of the product, nor maintenance or
replacement of consumable parts.
EXCLUSION OF WARRANTY
- Accessories and wearing parts (*).
- Normal maintenance of the device.
- All breakdowns resulting from improper use (shocks, failure to
comply with power supply recommendations, poor conditions of use,
etc.), insufficient maintenance or misuse of the device, as well as the
use of unsuitable accessories.
- Damage of external origin: fire, water damage, electrical surge, etc.
- Any equipment that has been disassembled, even partially, by
persons other than those authorized to do so (notably the user).
- The products whose serial number would be missing, deteriorated
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