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Troubleshooting
PROBLEM
Your appliance is not
working correctly
Food is not cooked
Food is not fried evenly
Basket will not slide
into appliance properly
White smoke coming
from appliance
French fries are not
fried evenly
Fries are not crispy
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ST-006-LA_29331_SE_IB_A.indd 46
ST-006-LA_29331_SE_IB_A.indd 46
POSSIBLE CAUSE
The appliance is not plugged in.
The appliance has not
been turned on by setting
the preparation time and
temperature.
The appliance is plugged into an
outlet that is shared with other
devices.
The basket is overloaded.
The temperature is set too low.
Some foods need to be turned
during the cooking process.
The basket is overloaded.
Foods of different sizes are being
cooked together.
If using multiple cooking trays,
the trays need to be rotated.
The Basket is overloaded.
The Fry Tray is not placed in the
basket correctly.
Too much oil is being used.
Accessories have excess grease
residue from previous cooking.
Wrong type of potato being
used.
Potatoes not blanched properly
during preparation.
Too many fries are being cooked
at once.
Raw fries have too much water.
SOLUTION
Plug power cord into wall
outlet.
Set the temperature and time.
Plug the appliance into a
dedicated power outlet.
Use smaller batches for more
even cooking.
Raise temperature and
continue cooking.
Check halfway through process
and turn food if needed.
Do not fill the Basket above the
Maximum line.
Cook similar-sized foods
together.
Rotate trays from top to bottom
and vice versa.
Do not fill the Basket above the
Maximum line.
Gently push the Fry Tray into
the Basket.
Wipe down to remove excess
oil.
Clean the components and
appliance interior after each
use.
Use fresh, firm potatoes.
Use cut sticks and pat dry to
remove excess starch.
Spread fries out or cook a
smaller batch.
Dry potato sticks properly
before misting oil.
Cut sticks smaller.
Add a bit more oil.
10/31/22 2:59 PM
10/31/22 2:59 PM
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