Faq And Troubleshooting - PNI HOUSE IP516 Manual De Usuario

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FAQ AND TROUBLESHOOTING

If the problems are not listed below, we recommend that you call a the service department.
The device does not start normally
Possible reasons may be the following:
1. The power supply is not adequate.
2. The power adapter is defective
3. Failed update
4. The storage device is defective or the connections are interrupted
5. The front panel is defective
6. The device motherboard is defective.
The device restarts automatically or stops after a few minutes after switching on
Possible reasons may be the following:
1. The power supply voltage is too low or unstable
2. The storage device is defective or the connections are interrupted
3. The video signal is not stable
4. The radiator is very heated, there is too much dust or the device is running in unfavorable
conditions.
5. The electronic part of the device is defective.
The system does not detect any storage device
Possible reasons may be the following:
1. The power cables of the storage device are not connected
2. The cables of the storage device are defective or incompatible
3. The storage device is defective
4. The SATA port on the device board is defective
There is no video signal on the output
Possible reasons may be the following:
1. Inappropriate firmware. We recommend that you update the firmware.
2. The brightness of the image is 0. We recommend that you reset the device.
There is no video input signal or the signal is too weak.
1. The electronic part of the device is defective.
I can't find video files in local playback mode
Possible reasons may be the following:
1. The storage device data cable is defective
2. The storage device is defective
3. Update the firmware using the original update file
4. The video files you are looking for are elsewhere
5. The recording function was not started.
The local video file is not clear
Possible reasons may be the following:
1. The image quality is too poor
2. The local playback program does not work. Restart the device.
3. The data cable of the storage device is defective.
4. The storage device is defective
5. The electronic part of the device is defective.
There is no audio signal in the tracking area
Possible reasons may be the following:
1. You do not have a camera connected to a microphone
2. There is no active speaker
3. Audio cables are defective
4. The electronic part of the device is defective.
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