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Consumer Help Indicator
Your washer is equipped with Consumer Help Indicator (CHI). CHI is our way to communicate a simple remedy
for some situations that you can perform without the need to call for service. The chart below describes the helpful
messages you may notice scrolling on your display when you return to start another load. These messages will
provide simple remedies you can quickly perform.
"oob"
An out-of-balance (oob) condition is detected by washer. When "oob" displays, the machine can
adjust and rebalance the clothes by itself. You do not need to perform any operation but indicates
that the highest spin speed will not be reached and that the water content of clothing may be
higher than normal.
"Unb"
"Unb" will show on SSD if washer detected a significant unbalance issue in the final spin and it
cannot be resolved through its rebalancing attempts. To clear "Unb", open the door, redistribute
clothes, and press Start to resume the spin. Once door is opened, there is a 2 minute time limit to
complete redistribution. If the time runs out before the issue is resolved, the unit will go into idle state.
"H2O supply"
Check property water supply. Make sure both water supply valves are turned on. The user can clear
(Water not
the message by plugging in and out the power supply, and the washer will return to Idle state.
entering washer)
"door"
"Door" will show on display if a cycle was attempted to be started when the door was not fully closed.
Fully close the door. "Door" will also show on display if 3 cycles have been started without opening
the door. Washer will not start another cycle until door is opened.
"Lock"
"Lock" displays indicating that the door is locked and the door cannot be opened if the user pressed the
Start/Pause button to open the door while the water level in the basket was too high or the basket was
rotating. Wait for the basket to stop and water to pump out.
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