Troubleshooting Tips... Before you call for service
Problem
Not draining
Load is out of balance
Not spinning
Not tumbling
Pump filter may be clogged
Drain hose is kinked or
improperly connected
Property drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
Leaking water Door gasket is damaged
Check back left of washer
for water
Fill hoses or drain hose is
improperly connected
Property drain may be
clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box cracked
Clothes too
Load is out of balance
wet
Pump filter may be clogged
Overloading
Drain hose is kinked or
improperly connected
Property drain may be
clogged
Drain hose siphoning; drain
hose pushed too far down
the drain
26
Possible Cause
If the display shows "Unb", the load is severely out of balance:
Open the door, redistribute the load (increase load size if washing
small load containing heavy and light items) and press Start/Pause
within two minutes.
If the display shows "oob", the load is slightly out of balance:
Press Start/Pause to stop the washer, open the door and
redistribute the clothes.
NOTE: If the clothes are too wet, the load is slightly out of balance
and the washer slowed the spin speed. This slower spin speed is
normal. You can pay to run the laundry cycle again, or increase
the drying time.
See the Care and Cleaning section on how to clean the Pump
Filter.
Straighten drain hose and make sure washer is not sitting on it.
Check property plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils)
Water may drip from the door when the door is opened. This is a
normal operation.
Carefully wipe off rubber door seal. Sometimes dirt or clothing is
left in this seal and can cause a small leak
If this area is wet, you may have over sudsing conditions. Use less
detergent.
Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and secured
to drain facility.
Check property plumbing. You may need to call a plumber.
Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer and
clean both drawer and inside of dispenser box. Refer to Care and
Cleaning section.
Use only HE and correct amount of detergent.
If new installation, check for crack on inside of dispenser box.
See Load is out of balance above.
See the Care and Cleaning section on how to clean the Pump
Filter.
The dry weight of the load should be less than 22 lbs.
Straighten drain hose and make sure washer is not sitting on it.
Check property plumbing. You may need to call a plumber.
Ensure there is an air gap between hose and drain.
What To Do
49-3000277 Rev 0