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Troubleshooting
• Remove the battery and the safety key before carrying out maintenance on the machine or when checking that its parts are
in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting a qualified repair person with any
mechanical issues.
Fault
Mower fails to start
Mower stops while
mowing
The mower cannot
cut grass evenly
The mower is difficult to push
The mower is vibrating at high
speed
Only a company specialist may be able to correct faults that cannot be rectified with the aid of this table. Please call the
Snow Joe
+ Sun Joe
customer service center at 1-866-SNOWJOE (1-866-766-9563).
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Possible Cause
a) The safety key is not inserted
b) The battery is flat
c) The battery is not inserted securely
d) The motor/blade control is
disengaged
e) The mower deck is clogged with
grass or debris
f) The grass is too tall
a) The battery is flat
b) The grass is too tall
c) The mower deck is clogged with
grass or debris
d) The battery or the mower circuity
is too hot
a) The lawn is rough or uneven
b) The blade is not sharp enough
a) The grass is too tall to cut
b) The blade or the mower rear is
dragged by heavy grass
c) Too much tolerance between the steel
blades and the cylinder
a) The motor shaft is bent
b) The blade is unbalanced
c) The adjusting bolts are loose
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Remedy
a) Insert the safety key
b) Charge the battery
c) Attach the battery pack to the mower;
press it until you hear a click.
d) Press safety lock button first ,then the
On/Off switch lever
e) Clean the mower deck. Make sure the
blade is free to move
f) Set the mower to a high cutting
height. Lift the front wheels slightly by
pressing down on the handle bar.
a) Charge the battery
b) Reset the cutting height
c) Clean the mower deck. Make sure the
blade is free to move
d) Cool down the battery and the machine
a) Adjust cutting height
b) Sharpen or replace the blade
a) Adjust cutting height higher
b) Tighten the adjusting bolts
a) Stop the motor, remove the battery, and
inspect the damage. Contact with a
qualified repair person.
b) Balance the blade by grinding each
cutting edge equally or replace a new one
c) Tighten the adjusting bolts
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