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Troubleshooting
If you experience a problem with the unit, please take a moment
to review the following information before requesting service.
Moreover, the problem might be caused by something other than
this unit. Please also check the operation of the connected units.
If this product still does not operate correctly, contact the retailer
where you purchased it.
The unit does not turn on.
e Confirm that the power cord is securely connected to both the
inlet on the back of this unit and a power outlet.
e Confirm that power is being supplied to the outlet to which
the power cord is connected by, for example, connecting
another device to it.
The unit automatically turns off.
e This is because the automatic power saving function turned it
off.
Press the POWER button on the main unit to turn it on.
Change the automatic power saving setting if necessary
(page 26).
Remote control does not work.
e Turn the main unit on (page 16).
e If the batteries are exhausted, replace both of them with new
ones (page 15).
e The remote control will not work if there is an obstruction
between it and the main unit. Point the remote control at the
front panel of the unit from a distance of less than about 7 m
(23 ft) (page 15).
Another electronic device is malfunctioning.
e Some electronic devices with wireless remote control func-
tions might malfunction in response to the operation of this
unit's remote control.
Playback is not possible.
e Load the disc in the center of the tray correctly.
e If the disc is upside down, reload it with the labeled side up.
e If the disc is dirty, wipe it clean (page 9).
e If condensation has occurred inside this unit, turn it on and
leave it for 1–2 hours (page 28).
The unit does not respond when buttons are pressed.
e Multiple button presses without pause can cause the unit to
stop responding. After pressing a button, wait momentarily for
the unit to respond.
There is noise.
e Place the unit as far away as possible from TVs and other devices
that have strong magnetism.
No sound is output from the speaker. The sound is distorted.
e Check the connections with the D/A converter, the amp and
the speakers (page 10).
e Change the output connector/format setting according to the
type of connector being used (page 24).
e Adjust the volume of the amplifier and other devices.
e If the disc is dirty, wipe it clean (page 9).
e No sound is output when playback is paused. Press the play
(t) button to resume ordinary playback.
The digital audio of a Super Audio CD cannot be output.
e In order to output the digital audio of a Super Audio CD, you
must use an ESOTERIC D/A converter (Grandioso D1, D-02,
D-05, D-03, D-01, D-02X, D-05X or D-07X).
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