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Before calling for service
Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing sound
Buzzing or gushing
sound
Splashing sound
Rattling and clanking noise
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive suds or failure to
rinse
Staining
Wrinkling
Possible Causes
Do you hear a sound when you close or lock
y
and unlock the door?
Is water spraying in the tub?
y
Is the washing machine draining water?
y
Is the washing machine washing a load of
y
laundry?
Are there any foreign objects such as keys,
y
coins, or safety pins in the tub or drain filter?
Is the washing machine overloaded?
y
Is the load out of balance?
y
Are the shipping bolts removed?
y
Is the load evenly distributed in the tub?
y
Is the washing machine level balanced?
y
Is the washing machine installed on a solid
y
and smooth surface?
Does water leak from a faucet or a water line?
y
Is a drain pipe or a drain hose clogged?
y
Did you use more than the recommended
y
amount of detergent?
Is the soil level higher than the size of the
y
load?
Did you add detergent directly to the tub?
y
Did you remove the load immediately after it
y
finished?
Did you sort and wash the clothes by color or
y
soil?
Did you remove the load immediately after it
y
finished?
Did you overload the tub?
y
Did you reverse the hot and cold water inlets?
y
SPECIFICATIONS
Solutions
This sound is normal and occurs when the
y
door is closed, locked or unlocked.
This sound is normal as water is spraying or
y
circulating during the cycle.
This sound is normal as the drain pump drains
y
water from the washing machine after the
cycle.
This sound is normal as the load is moving up
y
and down during the wash and rinse cycles.
Check if there are any foreign objects in the
y
tub and drain the filter after stopping the
cycle.
Unplug the power cord and contact your
y
nearest LG service center if the noise persists.
This sound is normal and occurs when the
y
load is out of balance. Stop the cycle and
rearrange the load for balancing.
See page 13,
Unpacking and removing
y
shipping bolts to remove the shipping bolts.
Stop the cycle and rearrange the load for
y
balancing.
See page 16,
Leveling the washing machine
y
to level the washing machine.
y
Check if the floor is solid and level.
Check the faucets or water lines.
y
- If the water lines are loosely connected, see
page 14, Connecting water lines to connect
them properly.
Unclog the drain pipe or drain hose. Contact a
y
plumber if necessary.
Use the recommended amount of detergent
y
for load.
If the contamination level is low, reduce
y
the detergent quantity to less than the
recommended level.
Only use detergent with the HE (High-
Efficiency) logo.
Make sure to load detergent into the
y
detergent dispenser drawer.
Remove the load immediately after it finishes.
y
Sort and separate dark colors from light or
y
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry for details
Remove the load immediately after it finishes.
y
Do not overload the tub.
y
Hot water rinse can cause garments to
y
wrinkle. Check the inlet hose connections.
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