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USING SMARTDIAGNOSIS™
- Only use this feature when instructed to do so by the call center. The transmission sounds similar to a fax machine, and so has
no meaning except to the call center.
- SMARTDIAGNOSIS™ cannot be activated if the washer does not power up. If this happens, then troubleshooting must be done
without SMARTDIAGNOSIS™.
If you experience problems with your washer, call 1-800-243-0000 (1-888-542-2623 in Canada). Follow the call center agent's
instructions, and perform the following steps when requested:
A
1. Press the
to turn on the washer. Do not press any other buttons or turn the cycle selector knob.
2. When instructed to do so by the call center, place the mouthpiece of your phone very close to the POWER button.
3. Press and hold
for three seconds, while holding the phone mouthpiece to the icon or POWER button.
4. K eep the phone in place until the tone transmission has finished. This takes about 17 seconds, and the display will count down
the time.
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again.
• Pressing the POWER button during the transmission will shut off the SMARTDIAGNOSIS™.
5. Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be
able to assist you using the information transmitted for analysis at the call center.
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