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Refreezing a thawed product encourages the spread of bacteria. This may become a health
hazard if the bacteria that spreads are pathogens, as these may cause more or less serious
food poisoning depending on the type of bacteria involved. If in doubt, cook the food
involved.
Troubleshooting
Warning! If there is any anomaly, unplug your appliance. Only a qualified electrician
or competent person may carry out troubleshooting.
If there is any anomaly during operation, check the following points before calling our approved
after sales service or a qualified professional.
Problem
Possible cause
Appliance does
The power cord is not plugged in
not work.
or is loose.
Fuse has blown or is defective.
Outlet is defective.
Appliance
Temperature is set too cold
freezes or
cools too
much.
Food is not
Temperature is not properly set.
frozen enough.
Door was open for an extended
period.
A large quantity of warm food was
placed in the appliance within the
last 24 hours.
The appliance is near a heat
source.
Heavy build-up
The door seal is not sealing.
of frost on the
door seal.
Water on the
Water drain hole is blocked.
floor.
Appliance
This is normal. Heat exchanger
surfaces are
parts are located in the sidewalls.
hot when in
use.
Unusual noises
The appliance is not level.
The appliance is touching the wall
or other objects.
A component, e.g. a pipe, on the
rear of the appliance is touching
another part of the appliance or
the wall.
Some noises may be heard during normal appliance operation (compressor operating
cycle, automatic defrosting, circulation of the refrigerating gas through the appliance,
etc.).
If you cannot find the cause of the anomaly, only call our approved after sales
service or a qualified professional.
Solution
Connect the power cord.
Check fuse, replace if necessary.
Electrical malfunctions need to be repaired
by an electrician.
Turn the thermostat to a warmer setting
temporarily.
Please refer to the section on
setting the temperature.
Only open the door when necessary.
Turn the thermostat to a colder setting
temporarily.
Please refer to the installation location
section
Carefully warm the leaking sections of the
door seal with a hair dryer (on a cool
setting). At the same time, handle the
heated door seal with your hands to ensure
that the appliance seals.
Please refer to the "Care and cleaning"
section.
Wear gloves when touching the sidewalls if
necessary.
Readjust the feet.
Move the appliance slightly.
If necessary, carefully bend the component
out of the way.
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