Smart Diagnosis
This feature is only available on models with
c
d
the
or
logo.
Use this feature to help you diagnose and
solve problems with your appliance.
NOTE
• For reasons not attributable to LGE's
negligence, the service may not operate due
to external factors such as, but not limited to,
Wi-Fi unavailability, Wi-Fi disconnection, local
app store policy, or app unavailability.
• The feature may be subject to change without
prior notice and may have a different form
depending on where you are located.
Using LG ThinQ to Diagnose Issues
If you experience a problem with your Wi-Fi
equipped appliance, it can transmit
troubleshooting data to a smartphone using the
LG ThinQ application.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions provided in the LG
ThinQ application.
Using Audible Diagnosis to Diagnose
Issues
Follow the instructions below to use the audible
diagnosis method.
• Launch the LG ThinQ application and select
the Smart Diagnosis feature in the menu.
Follow the instructions for audible diagnosis
provided in the LG ThinQ application.
1
Press the POWER button to turn on the
appliance.
• Do not press any other buttons.
2
Place the mouthpiece of your smartphone
c
close to the
3
Press and hold the Cold Wash button for 3
seconds or longer while holding the
smartphone mouthpiece to the logo until
the data transfer is complete.
• Keep the smartphone in place until the
data transfer has finished. Time remaining
for data transfer is displayed.
4
After the data transfer is complete, the
diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
d
or
logo.
EN
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