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Things to check before calling the Technical Service
General operation
What to do if...
... the appliance does not work ...
• Check that it is plugged in properly.
• Make sure that the control knob is not
set to off
.
• Check that there is power in the mains
supply. Check that no fuses have been
tripped.
• Set the thermostat to its minimum
temperature position.
... the appliance does not work and
the light indicating that the
condensed water tank is full is on ...
• Position the indoor unit on a flat surface.
If the light does not go out, empty the
internal water tank. (See instructions in
"Air conditioning").
• Check the condition of the flexible hose.
It should not be crushed or restricted.
• The difference in height between the
indoor and outdoor units should be no
greater than 1.5m.
... the appliance does not work and
the light indicating that the
condensed water tank is full flashes
...
• This indicates heat sensor failure. Get in
touch with the manufacturer's Official
Technical Service.
... the appliance works for a period of
time, but then turns itself off before
the room reaches the set
temperature ...
• Make sure that the air intakes and
outlets are not obstructed.
• Should the outdoor temperature rise
above 43°C, the appliance may turn
itself off for a short period of time, after
which it then turns itself back on again.
Should either the indoor or the outdoor
temperature fall below 20ºC, the
appliance may turn itself off temporarily
in order to prevent frost or ice from
forming on the evaporator.
• Make sure that the connection between
the outdoor and indoor units is properly
fitted (on models with disconnectable
hose).
... the appliance does not reduce room
temperature sufficiently ...
• Make sure that windows or doors are
opened as little as possible (to minimise
the entry of outdoor air). This is
particularly important when a window or
door must be left ajar to accommodate
the flexible hose.
• Check the condition of the flexible hose.
It should not be crushed or restricted.
• Lower blinds to reduce direct sunlight.
... the appliance is connected, but the
compressor does not work...
• The temperature inside the room must
be higher than 20ºC for the
dehumidification or air conditioning
functions to work.
• The room has reached the set
temperature.
• If you turn the appliance off after it has
been working for a period of time and
then try to turn it back on again
immediately, it takes a certain amount of
time before the compressor starts up
again. This period of time is required in
order to ensure correct appliance
operation.
... water drips from the outdoor unit ...
• Check that the outdoor unit is level.
• Check that the outdoor unit is not lower
than the indoor unit.
• Check that the plug is fitted correctly.
... there is water on the upper and side
air directors or in the basic filter
housing ...
• There is no cause for concern. This is
normal.
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