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Where can I find the serial number?
At the back of control box. Or at the foot of the control box.
How can I find my service contact?
* Scan the QR code below or visit https://www.the-mspa.com/after-sales.
1. Input the serial number of your spa.
2. The corresponding service provider will be displayed.
* You can find the contact information of local service center on the back of the warranty card
CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY PRODUCT-RELATED QUESTIONS OR PROBLEMS.
MSpa
has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of defects prior to leaving the factory.
®
MSpa guarantees this product against any defects identified in the material or workmanship for a period of:
Spa pool liner – twelve (12) months from the original date of purchase.
Electrical parts (control box) – twelve (12) months from the original date of purchase.
Spa rigid wall frames – twenty-four (24) months from the original date of purchase.
The warranty period begins on the date of purchase and MSpa requires presentation of the original proof of purchase to ascertain the date. During
the warranty period, MSpa will either repair or replace, at its discretion, any defective products. Replacement products or repaired parts will be
warranted for only the unexpired portion of the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when return the defect parts to MSpa authorized service center or ORPC-Oriental Recreational
Products (Shanghai) Co., Ltd.
Warranty Policy
● This limited warranty does not apply to any defect resulting from negligence, accident, misuse, or any other reason beyond MSpa's reasonable
control, included but not limited to: normal wear and tear, negligence or failure to follow the product instructions, improper or inadequate
maintenance; connection to an improper power supply; chemical water damage, loss of pool water, unauthorized product modification or repair;
use for commercial purposes; fire, lightning, flood or other external causes.
● This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model with identical technical
specifications.Warranty service outside the country of purchase is limited to the terms and conditions of the corresponding warranty in the country
of service. Where the cost of repairs or replacement is not covered by this warranty, MSpa will advise the owners and the cost shall be charged to
the owner.
● This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
● All repairs for which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or agent provided that the
defective part be
returned to the distributor or agent Transportation Prepaid, if requested.
● The authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will not be liable for the cost of
any workmanship
carried out by an unauthorized service person.
● Products marked with both MSpa and importer are governed exclusively by the warranty provided by the importer.
Warranty Registration
Please Always keep the purchase receipt and warranty card in case of a future warranty inquiry. All claims must be submitted to an MSpa authorized
dealer or service partner. It is essential that all submitted claims provide all the necessary information, including Customer name, Purchase receipt,
Serial No., Product No., Problem, and Parts requested.
MSPA LIMITED WARRANTY
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