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Idiomas disponibles
Idiomas disponibles
Failure
No scent of perfume detected when diffusing.
phenomenon
2. The cartridge is incorrectly inserted.
Problem
3. The diffusion mode is not activated.
analysis
5. The odour sealing system is blocked.
6. The appliance is too far away.
1. Re-insert the cartridge and watch the screen display. If the cartridge is empty
2. Re-insert the cartridge and check that the light halo comes on.
3. Check on the screen that the symbol
symbol
comes on at the expected time of diffusion.
4. Check that the fan blades are rotating through the rear grille during diffusion = when
Solution
the symbol
is lit up. Put your hand in front of the front grille to feel the air flow.
5. In sleep mode: Wait for the odour sealing system to be released, which takes around 2
minutes. Then (in alarm mode), put your hand in front of the grille to feel the air flow when
6. Position the diffuser at a maximum distance of 1.50m from your bed.
Failure
At least on button is not working.
phenomenon
The buttons are not sensitive enough.
1. Button
Problem
2. Button
analysis
3. Button .
1. Long press on , then try to re-configure the appliance,
nothing whether pressing on the buttons ,
account or not.
2. Outside a diffusion period, press the button
Solution
whether the screen goes on standby.
3. Short press on , check that the symbol
the screen.
For any other malfunction, please contact our customer service on +33 (0)2 32 96 22 00 .
1. The cartridge is empty.
4. The fan is not working.
CAPS OVER is displayed.
or the symbol
comes on. Check that the
the symbol
comes on.
Unstable product.
/
.
.
A pad has come off.
is taken into
Turn the diffuser over and
and check
check that there are two
pads on the base of the
lights up on
product.
The number of remaining uses of the cartridge
displayed, symbol
on the screen, does not
correspond to the actual number of uses.
The counter doesn't appear to be working.
1. Re-insert the cartridge and check that the light
halo comes on. The number of remaining uses is
shown on the screen for 1s.
Cartridge not detected.
The product makes noise.
1. Disturbance in front of the fan.
The cartridge is not
2. Problem with the fan's assembly.
compliant.
1. Check the back of the diffuser
to see whether the ventilation
Re-insert the cartridge and
openings are obstructed by
check that the light halo
objects such as newspapers, table
comes on. The number of
cloths, curtains, etc.
remaining uses is shown on
the screen for 1s.
2. Contact our customer service.
No melodies when the
No light when the alarm
alarm goes off.
goes off.
The loudspeaker isn't
The LEDs are not working
working.
properly.
Long press on . Scroll
through to the choice
of melody. Enter your
Re-insert the cartridge and
choice of ring tone and
check that the light halo
the volume in order to
comes on.
check that sounds are
emitted during these
steps.
Scent of perfume detected when
not in alarm mode or sleep mode.
1. Cartridge not stored in its zip bag.
2. Cartridge incorrectly inserted
3. Failure of the sealing system.
It is possible to detect the presence
of a slight scent of perfume as you
near (less than 5 cm) the output
grille after use. However, it should
disappear after a time.
1. Tidy any unused cartridges away
in their zip bag.
2. Re-insert the cartridge and check
that the light halo comes on.
3. Contact our customer service.
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