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WARRANTY ON SOUTHWIRE CONTRACTOR EQUIPMENT
What Does This Warranty Cover?
Five-Year Limited Warranty on Contractor Equipment
Under Southwire's Contractor Equipment 5-Year Limited Warranty, Southwire Company, LLC warrants that all
Southwire Contractor Equipment will be free from manufacturer defects for a period of five (5) years from the
date of the original end user's purchase. However, electrical components and consumable parts such as ropes,
blades, dies, draw studs, grips, SIMPULL
TM
Cradles are excluded from this 5-Year Limited Warranty and are
subject to the One -Year warranty terms. Under this 5-Year Limited Warranty, the following are also excluded
and Southwire Company, LLC will have no liability for any of the following: normal wear and tear resulting from
product use and damage arising out of misuse, abuse, modification, and improper product maintenance. This
warranty also does not cover Southwire Contractor Equipment products that have been modified by any party
other than Southwire Company, LLC or its authorized third-party designee. This 5-Year Limited Warranty is not
transferrable to or enforceable by any person other than the product's original end user.
Three-Year Limited Warranty on Material Boxes
Under Southwire's Material Boxes 3-Year Limited Warranty, Southwire Company, LLC warrants that all
Southwire Material Boxes will be free from manufacturer defects for a period of three (3) years from the date of
the original end user's purchase. Under this Three-Year Limited Warranty for Material Boxes, the following are
excluded and Southwire Company, LLC will have no liability for any of the following: normal wear and tear
resulting from product use and damage arising out of misuse, abuse, modification, and improper product
maintenance. This warranty also does not cover Material Boxes that have been modified by any party other than
Southwire Company, LLC or its authorized third-party designee. This 3-Year Limited Warranty is not transferrable
to or enforceable by any person other than the product's original end user.
One-Year Limited Warranty on All Products
Under Southwire's 1-Year Limited Warranty, Southwire Company, LLC warrants that all electrical components
and consumable parts such as ropes, blades, dies, draw studs, grips, SIMpull™ Cradles will be free from
manufacturer defects for a period of 1-Year from the date of the original end user's purchase. Under this 1-Year
Limited Warranty, Southwire Company, LLC will have no liability for any of the following: normal wear and tear
resulting from product use and damage arising out of misuse, abuse, modification, and improper product
maintenance. This warranty also does not cover Southwire electrical components and consumable parts that
have been modified by any party other than Southwire Company, LLC or its authorized third-party designee. This
1-Year Limited Warranty is not transferrable to or enforceable by any person other than the product's original
end user.
One-Year Limited Warranty on Contractor Equipment Sold into Rental Channels
Under Southwire's Contractor Equipment 1-Year Limited Warranty, Southwire Company, LLC warrants that all
Southwire Contractor Equipment will be free from manufacturer defects for a period of 1-Year from the date of
the original end user's purchase. Under this 1-Year Limited Warranty, the following are also excluded and
Southwire Company, LLC will have no liability for any of the following: normal wear and tear resulting from
product use and damage arising out of misuse, abuse, modification, and improper product maintenance. This
warranty also does not cover Southwire Contractor Equipment products that have been modified by any party
other than Southwire Company, LLC or its authorized third-party designee. This 1-Year Limited Warranty is not
transferrable to or enforceable by any person other than the product's original end user.
WARRANTY ON SOUTHWIRE CONTRACTOR EQUIPMENT
Exclusion of Incidental, Consequential, Indirect, Special and Punitive Damages
SOUTHWIRE MAKES NO WARRANTY THAT SOUTHWIRE CONTRACTOR EQUIPMENT PRODUCTS WILL
BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. SOUTHWIRE MAKES NO OTHER
WARRANTY, EXPRESSED OR IMPLIED, OTHER THAN THE RELEVANT WARRANTY SPECIFICALLY SET
FORTH IN THIS WARRANTY SECTION. SOUTHWIRE WILL NOT BE LIABLE FOR ANY INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES FOR ANY BREACH OF THIS LIMITED
LIFETIME WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
Warranty Claim Information/How Do You Get Service?
For all warranty, customer service, and product return authorizations and inquiries,
please contact Southwire's Tools & Assembled Products at:
Southwire Tools & Assembled Products
840 Old Bremen Road
Carrollton, GA, 30117
Phone Number: 1.855.SW.Tools
1. All warranty claims must be approved by Southwire's Tools & Assembled Products Warranty
Department prior to return of product. If Southwire determines that a product is defective, Southwire
will, at its option, repair or replace defective products or defective product components, free of
charge.
2. Upon approval, Southwire will issue a Product Return Authorization Form which will include
instructions on how and where to return the product. The product serial number and the original
date of delivery must be set forth on the Product Return Authorization Form.
3. Southwire will cover standard freight charges (Ground Courier Rate) incurred in connection with
products that Southwire ultimately determines to be defective.
4. All defective components and defective products that Southwire replaces under these Warranties
will become Southwire's property and will be retained by Southwire.
Repair Your Product When it is Out of Warranty
Southwire is happy to provide information about where a purchaser can send a product for
repair at consumers' own expense, please contact 1.855.SW.tools or visit
www.southwiretools.com/tools/home.do for more information about servicing for Southwire
Products.
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