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Troubleshooting
Lighting Problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.
Possible causes
TM
JETFIRE
outlet is dirty or clogged
Dirty or corroded cross light brackets.
Dead battery, or installed incorrectly.
Loose electrode wire or switch terminal wires.
Lifting flames on burner.
Noises and Flare-ups
• Humming regulator.
• Excessive flare-ups and uneven heat.
Possible causes
Normal humming noise on hot days.
The cylinder valve was opened too quickly.
Sear plates installed incorrectly.
Improper heating.
Excessive grease and ash build on sear plates and in drip
pan.
Infrared Burner Flashes Back
• During operation the burner abruptly makes a loud whoosh sound, followed by a continuous blow-torch type sound and
grows dim or has a large flame on start up.
Possible causes
Ceramic tiles overloaded with grease drippings and build-
up. Ports are clogged
Burner overheated because inadequate ventilation. Too
much grill surface covered by griddle or pan.
Leaking gasket surrounding the ceramic tile, or a weld
failure in the burner housing.
Improper heating.
Excessive grease and ash build on sear plates and in drip
pan.
22
| Troubleshooting
Solution
TM
Clean JETFIRE
outlet with a soft bristle brush.
Clean or replace as required.
Replace with premium heavy- duty battery.
Check electrode wire is firmly pushed onto the terminal on the
back of the igniter. Check the lead wires from the module to the
ignition switch (if equipped) are firmly pushed onto their respective
terminals.
Close air shutter according to "Maintenance Instructions"-
Combustion Air Adjustment section in this Owner's Manual.
IMPORTANT! This must be done by a qualified gas installer.
Solution
This isn't a defect. It's caused by internal vibrations in the
regulator and doesn't affect the performance or safety of the grill.
Humming regulators WILL NOT be replaced.
Open cylinder valve slowly
Ensure sear plates are installed with holes towards the front, and
the slots on the bottom. See Assembly Instructions Guide.
Preheat grill with all main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
Solution
Turner burner OFF and allow to cool for at least 2 minutes.
Reignite burner and burn on HIGH for at least 5 minutes, or until
the ceramic tiles are evenly glowing red.
Ensure no more than 75% of the grill surface is covered by
objects or accessories. Turn burner OFF and allow to cool for at
least 2 minutes. Reignite.
Allow burner to cool and inspect very closely for cracks. Contact
your authorized Napoleon dealer to order replacement burner
assembly if any cracks are found.
Preheat grill with both main burners on high for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
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