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Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Coil surface units do
not work properly
Surface units do not
work properly
Surface unit stops
glowing when turned
to a lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Frequent cycling off
and on of surface units
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
26
Possible Cause
Improper cookware being used.
low.
The surface units are not plugged in
solidly.
The surface unit controls improperly set.
The drip pans are not set securely in the
cooktop.
A fuse in your home may be blown or the
circuit breaker tripped.
Sensi-Temp Technology sensor cap is
overly soiled.
Sensi-temp sensor cap stuck or will not
flex up and down.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
between the cookware and the surface
of the cooktop. Cookware has been slid
across the cooktop surface.
Food spillovers not cleaned before next use. See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Improper cookware being used.
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
What To Do
surface unit selected.
Cover pan with a lid until desired heat is obtained.
With the controls off, check to make sure the surface
unit is plugged completely into the receptacle.
Check to see the correct control is set for the surface
unit you are using.
With the controls off, check to make sure the drip pan is
in the recess in the cooktop and that the opening in the
pan lines up with the receptacle.
Replace the fuse or reset the circuit breaker.
Clean Sensi-temp Technology sensor cap per cleaning
the range section.
Call a qualified technician for replacement. Replace coil
surface units with only the exact replacement part.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface
unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear as
the glass cools.
section in the Cleaning the glass cooktop section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE: This adjustment affects Bake temperatures; it
will not affect Broil or Clean.
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