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11. TROUBLESHOOTING
Sometimes a performance problem can be easily solved by checking apparent but often overlooked
possibilities.
Before arranging for service,check these items. It could save your time and money.
Closed Caption Problem
My TV is showing captions that are
misspelled.
My TV will not show the text in its entirety
or there is a delay of what is being said.
My caption are scrambled with white boxes
on the screen.
My program guide listed a TV show as being
closed captioned, but none of the captions
were displayed.
My prerecorded videotape does not show
any caption. The tape box mentions it being
closed captioned.
My TV screen show a black box on
certain channels.
POSSIBLE REMEDY
Is TV power cord connected.
Is the power switch turned on?
Try a new channel, if OK, possible
station
trouble.Is TV in standby mode?
Is antenna connected to terminal
on the jack of the set?
If outside antenna is being used,
check for broken wire.
Check for lock interference.
Turn off the power switch and
then turn it on after one minutes.
Adjust color control.
Adjust CONTRAST&BRIGHTINESS
control
Check batteries in remote control
Possible Remedy
You are watching a live broadcast and spelling errors made by the closed
captioning production company pass through uncorrected. A prerecorded
program will not show any misspelled words because of the normal time
available for editing the captions.
Captions that are delayed a few seconds behind the actual dialogue are
common for live broadcast. Most captioning production company can
display a dialogue to maximum of 220 words per minute. If a dialogue
exceeds that rate. Selective editing is used to ensure that the captions
remain up-to-date with the current TV screen dialogue.
Interference caused by building, power lines, thunderstorms, etc. may
cause scrambled or incomplete captions to appear.
Broadcasters may at times use a time compression process to the actual
program so that additional advertisting time can be given.Since the decoder
cannot read the compressed information, captions will be lost.
The videotape was either an illegal copying or the tape duplicating company
accidentally left out the captioning signals during the copying process.
You are in the TEXT mode. Select CAPTION mode or CAPTION (OFF)
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