Troubleshooting
Problem
Fills with the wrong
temperature water.
Door (Lid) locked or
will not open.
Does not drain and/
or spin.
Load is wet at the end
of the cycle.
56 English
DC68-03774H-05_IB_WA7000M_EN.indd 56
•
Fully open both water taps.
•
Make sure the temperature selection is correct.
•
Make sure the hoses are connected to the correct water taps.
Flush the water lines.
•
Disconnect the hoses and clean the filters. The water inlet
mesh filters may be clogged.
•
While the washing machine fills, the water temperature may
change as the automatic temperature control feature checks
incoming water temperature. This is normal.
•
While the washing machine fills, you may notice just hot and/
or just cold water going through the dispenser when cold or
warm temperatures are selected.
This is a normal function of the automatic temperature
control feature as the washing machine determines the water
temperature.
•
While the washing machine is operating, press or tap START/
PAUSE to stop the washing machine.
•
It may take a few moments for the door lock mechanism to
disengage.
•
Check the fuse or reset the circuit breaker.
•
Make sure the electrical voltage is normal.
•
Make sure the washing machine is plugged in.
•
Make sure the drain hose is pointed downward. (Natural drain
models only)
Make sure the drain hose is not clogged.
•
•
Make sure the drain hose is not kinked.
•
Straighten the drain hose. If there is a drain restriction, call for
service.
•
Close the door, and then press or tap START/PAUSE. For your
safety, the washing machine will not spin unless the door is
closed.
•
Use the High or Extra High spin speed. (Applicable model
only)
•
Use high efficiency (HE) detergent to reduce oversudsing.
•
The load is too small. Small loads (one or two items) may
become unbalanced and not spin completely.
Action
2023-06-22
4:56:17