Information codes
The washer may display information codes to help you understand what is occurring with
your washer better.
Code
Unbalanced load prevents washer
Ub
from spinning.
The washer did not properly lock the
dC/dC1
lid.
dC3
Add Door did not lock.
ddC
Add Door open while working
The washer does not drain. The
5C
washer may detect a small clog while
draining.
Water is not being supplied to the
4C
washer.
DC68-03774H-05_IB_WA7000M_EN.indd 59
Meaning
Solution
Redistribute the load, and then press
the START/PAUSE button.
Make sure the door is firmly closed.
Restart the washer. If the code
reappears, call Samsung customer
care.
Make sure the Add Door is firmly
closed. Restart the washer. If the code
reappears, call Samsung customer
care.
1. Restart the washer.
2. Select the Spin Only cycle.
3. Press the START/PAUSE button to
drain the water.
If the washer still does not drain, call
Samsung customer care.
Make sure the water taps are open.
Make sure the water hoses are not
clogged.
Make sure the water taps are not
frozen.
Make sure the washing machine
is operating with sufficient water
pressure.
Make sure that the cold water tap
and the hot water tap are properly
connected.
Clean the mesh filters. They may be
clogged.
English 59
2023-06-22
4:56:17