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Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Coil surface units do
not work properly
Surface units do not
work properly
Surface unit stops
glowing when turned to
a lower setting
Scratches (may appear
as cracks) on cooktop
glass surface
Areas of discoloration
on the cooktop
Plastic melted to the
surface
Pitting (or indentation)
of the cooktop
Frequent cycling off
and on of surface units
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Food does not bake
properly
24
Possible Cause
Improper cookware being used.
low.
The surface units are not plugged in solidly.
The surface unit controls improperly set.
The drip pans are not set securely in the
cooktop.
A fuse in your home may be blown or the
circuit breaker tripped.
A fuse in your home may be blown or the
circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being used.
Cookware with rough bottoms being used or
the cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Hot sugar mixture spilled on the cooktop.
Improper cookware being used.
Your new oven has a different cooking system
from your old oven and therefore may cook
differently than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is not level.
Incorrect cookware or cookware of improper
size being used.
Oven temperature needs adjustment.
Ingredient substitution
What To Do
the surface unit selected.
Cover pan with a lid until desired heat is obtained.
With the controls off, check to make sure the
surface unit is plugged completely into the
receptacle.
Check to see the correct control is set for the
surface unit you are using.
With the controls off, check to make sure the drip
pan is in the recess in the cooktop and that the
opening in the pan lines up with the receptacle.
Replace the fuse or reset the circuit breaker.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the
surface unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will
become less visible in time as a result of cleaning.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms of
cookware are clean before use, and use cookware
with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
damage section in the Cleaning the glass cooktop
section.
Call a qualified technician for replacement.
For the first few uses, follow your recipe times
and temperatures carefully. If you still think your
new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking
preference. NOTE: This adjustment affects Bake
temperatures; it will not affect Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking
Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe
outcome.
49-88057-2
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