■ FAQs
Red light instead of blue light ashes.
•
The earbuds are at low battery level, please recharge the earbuds.
Red light is o during charging.
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Ensure the earbuds are correctly placed in the charging case.
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When the earbuds have not been used for long periods of time, the
battery will enter sleep state, it needs to charge about 30 minutes
and then the red light will be lit.
No sound
•
Check if the earbuds are operating.
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Check if the earbuds volume are at an appropriate level.
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Check if the earbuds are correctly connected with mobile phone.
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Check if the earbuds are operating within a normal working range.
The call quality of the earbuds are not good.
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Check if mobile phone is in an area with strong signal.
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Ensure the earbuds are within effective distance (10m) and no
obstacle between the earbuds and mobile phone.
When playing music, cannot control pause/play/previous track/
next track via the earbuds.
•
Ensure the paired device support AVRCP (Audio Video Remote
Control Profile) profile.