Trouble Shooting
Problem
APP
Handle
does not
operate
(properly)
with Oral-B
App.
Reset to
factory set-
tings.
Possible reason
1. Oral-B App is
closed.
2. Bluetooth
activated on
smartphone.
3. Bluetooth
abled on handle.
4. Bluetooth
nection to smart-
phone has been
lost.
5. Your smartphone
does not support
Bluetooth
(or higher)/
Bluetooth
6. Outdated Oral-B
App.
Original functional-
ity wanted.
Remedy
1. Launch Oral-B
®
is not
2. Activate
®
is dis-
®
con-
3. Enable
4. Pair handle and
®
4.2
®
Smart.
5. Your smart-
6. Download latest
Enter via display
Settings -> Factory
Reset (22). Press
on/off button to
confirm.
App.
®
on
Bluetooth
smartphone
(described in its
user manual).
®
via
Bluetooth
display Settings
-> Bluetooth
enable.
smartphone
again via App
settings. Keep
your smart-
phone in close
proximity when
using it with
handle.
phone must sup-
port Bluetooth
4.2 (or higher) /
®
Bluetooth
Smart in order
to pair handle.
Check
app.oralb.com
for compatible
smartphones
and country
availability of the
Oral-B App.
Oral-B App.
®
®
19
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