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TROUBLESHOOTING
The appliance is equipped with an automatic error-monitoring system to detect and diagnose
problems at an early stage. If the appliance does not function properly or does not function at all,
check the following before you call for service:
Diagnosing Problems
Symptoms
Rattling and
clanking noise
Thumping sound
Vibrating noise
Poor stain removal
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Reason
Foreign objects, such as
keys, coins, or safety pins
may be in drum.
Heavy wash loads may
produce a thumping sound.
This is usually normal.
Wash load may be out of
balance.
Packaging materials were not
removed.
Wash load may be unevenly
distributed in the drum.
Not all leveling feet are
resting firmly and evenly on
the floor.
Floor not rigid enough.
Proper options not selected.
Previously set stains.
Solution
• Stop washing machine, check drum for
foreign objects. If noise continues after
washing machine is restarted, call for
service.
• If sound continues, washing machine is
probably out of balance. Stop and
redistribute wash load.
• Pause the cycle and redistribute the load
after the door unlocks.
• Remove packing materials
• Pause the cycle and redistribute the load
after the door unlocks.
• See Leveling the Appliance in the
Installation section.
• Make sure that the floor is solid and does
not flex. See the Installation Place
Requirements section.
• Heavier soils and tougher stains may
require extra cleaning power. Select the
Remojo feature to boost the cleaning
power of the selected cycle.
• Articles that have previously been
washed may have stains that have been
set. These stains may be difficult to
remove and may require hand washing
or pretreating to aid in stain removal.
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