crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller,
wiring harness, LCD display, kickstand, reflectors and hardware (each a "covered component").
The Covered Components are warranted to be free of defects in materials and/or workmanship during
the Warranty Period.
Damage to a covered components during shipping is not covered by this Limited Warranty, but Fafrees
will replace such damaged covered components if you notify Fafrees within 3 days after receipt with a
dated picture of the damaged cover component. Shipping damage claims are very time sensitive and it
is your responsibility to immediately inspect the ebike for damage upon receipt.
This Limited Warranty Does Not Cover:
Normal wear and tear of covered component.
Consumables or normal wear and tear parts (including tires, tubes, brake pads, cables and housing,
grips, chain and spokes.
Any damage or defects resulting from failure to follow instructions in this manual, acts of God, accident,
misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of
parts or accessories not originally intended or compatible with the ebike as sold, operator error, water
damage, extreme riding, stunt riding, or improper follow-up maintenance.
For the avoidance of doubt, Fafrees will not be liable and/or responsible for any damage, failure or loss
caused by any unauthorized service or use of unauthorized parts.
The battery is not warranted from damage resulting from power surges, use of an improper charger,
improper maintenance or other such misuse, normal wear or water damage.
Claims Process:
Fafrees will not replace any covered components under this limited warranty without first seeing photos
or video of the damaged covered components.
In order to exercise your right to receive a replacement for a Covered Component under this Limited
Warranty, you need to:
Contact
the
https://www.fafreesebike.com/pages/contact-us. The Product Support team will initially work with
you on the problem with your ebike to identify potential simple fixes.
If the product support team determines that a covered component must be replaced, they will
provide you with a set of instructions on how to replace or install the new Covered Component into
your ebike.
Covered Components under this Limited Warranty shall only be shipped to the address of the
original purchaser.
Fafrees's liability shall under no circumstances exceed the actual amount paid by you for the
ebike, nor shall fafrees under any circumstances be liable for any consequential, incidental,
special or punitive damages or losses, whether direct or indirect.
EN
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