CARE AND CLEANING
Clean periodically with a soft cloth. Avoid abrasive cleaners, steel wool, and harsh chemicals as these
will dull the finish and void your warranty.
TROUBLESHOOTING
PROBLEM
Faucet leaks
underneath handle.
Water does not
completely shut off.
Faucet leaks around
aerator.
Faucet has an improper
water pattern.
POSSIBLE CAUSE
Bonnet has come loose or
o-ring on cartridge is dirty
or twisted.
Rubber valve seat is dirty,
stuck,
or broken.
The aerator is incorrectly
fitted, dirty, or small parts
inside the aerator are
improperly installed.
The aerator is dirty or
small parts inside the
aerator are improperly
installed.
SOLUTION
1. Move the handle to the OFF position. Unscrew the handle screw
and remove the handle.
2. Tighten the bonnet by turning it clockwise. Move the cartridge stem
to the ON position. The leak should stop draining out from around
the cartridge stem.
3. If the leak does not stop, shut off the water supply. Remove the
bonnet by turning it counterclockwise. Lift out the cartridge valve.
Inspect the larger o-ring on the cartridge bonnet and the smaller
o-ring on the cartridge stem. Remove any debris from the o-rings.
If either o-ring is twisted, straighten it. If either o-ring is damaged,
replace the cartridge by calling customer service.
4. Position the cartridge back into the faucet body. Make sure the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body. Tightly screw the bonnet onto
the faucet body.
5. Reinstall the handle.
1. Shut off the water supply.
2. Remove the handle from the faucet body. Loosen the bonnet by
turning it counterclockwise. Lift out the cartridge assembly.
3. Inspect the rubber valve seat in the faucet body. If there is debris or
brass scrap on the surface of the seat, remove it. If the rubber seat
is stuck tightly in the water inlet hole, push it gently with a fingertip
so it moves up and down smoothly. The spring (smaller end up)
must be placed back underneath the valve seat. If the rubber valve
seat is worn out or broken, replace the cartridge by calling customer
service.
4. Position the cartridge back into the faucet body. Make sure the
ridges on the two sides of the cartridge bonnet fit into the grooves
on the two sides of the faucet body. Tightly screw the bonnet onto
the faucet body.
5. Reinstall the handle.
1. Remove the aerator from the spout on the faucet body. Inspect the
black rubber gasket inside the aerator. The rubber gasket should be
flat.
2. Reinstall the aerator on the spout.
1. Remove the aerator from the spout on the faucet body.
2. Gently flush the small parts inside the aerator to clear away any
debris.
3. Reinstall the aerator on the spout.
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