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Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Water contains tiny black particles
Water has air bubbles and is
cloudy
Chlorine taste and odor in the
product water
Water dispenses very slowly
Fittings are leaking
No water dispensing from system
If you are still having trouble, please call us at 800-952-5039 (US)
31-6000260 Rev. 3
Possible Causes
New filter canisters contain
activated carbon.
Air in system after
installation.
The filter canisters are no
longer reducing chlorine
taste and odor from the
water supply.
The filters have been
installed for too long.
The filter canisters have
become clogged.
Filter not installed fully
Tubing may not be installed
properly.
Filter canisters not fully
installed.
What To Do
Turn on the filtered water faucet and allow to run for 11
gallons (or 10 minutes) to flush out any harmless carbon fines
that may be present.
Will go away after water runs for a while.
Replace the filter canisters.
A six-month change-out period is recommended. Replace
both filter canisters.
High sediment levels can cause premature clogging. Replace
both filter canisters.
Ensure filter is fully installed, label should be centered and
facing forward.
Fully follow the installation instructions and be sure the tubing
is free of nicks, burrs, etc., and is installed to the proper
depth.
Fully follow the filter replacement instructions.
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