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Troubleshooting
Troubleshooting
Samsung works hard to ensure that you don't have problems with your new electric
range. If you run into unexpected trouble, look first for a solution in the tables below.
If, after trying the suggested solution, you're still having trouble, call Samsung at
1-800-SAMSUNG (1-800-726-7864).
Installation
Problem
Possible cause
The range is not
The appliance has been
level.
installed improperly.
The floor is sagging or
sloping.
The kitchen cabinets are
not properly aligned and
make the range appear to
be not level.
The appliance
The kitchen cabinets are
must be accessed
not square and too close to
for servicing and
the appliance.
cannot be moved
Carpet is interfering with
easily.
movement of the range.
NE59M4310_AA_DG68-00881A-00_EN.indd 41
CONTROL DISPLAY
The display goes
blank.
The display flashes.
Solution
COOKTOP
•
Place the oven rack in
the center of the oven.
Place a level on the
The surface units
oven rack. Adjust the
will not maintain
leveling legs at the base
a rolling boil or
of the range until the
will not cook fast
oven rack is level.
enough.
•
Insure the floor is level
and strong and stable
The surface units
enough to adequately
will not turn on.
support the range.
Contact a carpenter to
correct the situation.
Insure the cabinets are
square and provide
Areas of
sufficient room for
discoloration on the
installation.
cooktop.
Contact a builder or installer
to make the appliance
accessible.
Provide sufficient space so
the range can be lifted over
the carpet.
Problem
Possible cause
A fuse in your home may be
blown or the circuit breaker
tripped.
There was a power failure.
Problem
Possible cause
You may be using
inappropriate cookware.
In some areas, the power
(voltage) may be low.
A fuse in your home may be
blown or the circuit breaker
tripped.
The cooktop controls are set
improperly.
Food spillover was not
cleaned.
The surface is hot and the
model features a light-
colored cooktop.
Solution
Replace the fuse or reset the
circuit breaker.
Reset the clock.
Solution
Use pans which are flat and
match the diameter of the
surface unit selected.
Cover the pan with a lid until
the desired heat is obtained.
Replace the fuse or reset the
circuit breaker.
Check if the correct control is
set for the surface unit you
are using.
Refer to the section on the
care and cleaning of the glass
cooktop on pages 37-38.
This is normal. The surface
may appear discolored when
it is hot. This is temporary and
will disappear as the glass
cools.
English 41
11/14/2016 3:44:58 PM
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