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Troubleshooting
You can solve many common problems easily, saving you the cost of a possible service
call. Try the suggestions below to see if you can solve the problem before calling for service.
Problems
Power cut
Unusual noises
The appliance does
not get cold enough
Your appliance
does not get cold at
all
Frost forms inside
your appliance
Some foods do not
freeze completely
Frozen meat has
white streaks
The door is difficult to
open
The appliance is
not working
Condensation
appears
on
outside
of
appliance
Solutions
If the internal temperature of the Freezer is -18 ℃ or less when
the power returns, your food is safe. The food in your Freezer
will remain frozen for approx 8 hours with the door closed. Do not
open the Freezer door more than necessary.
✓
Check the adjustment of the feet of your appliance and its
stability.
✓
Check that it is not touching a wall.
✓
Check that all the movable parts (trays, racks, etc..) are
securely in place.
✓
Check if the temperature is correct. If this is not the case,
adjust the temperature appropriately.
✓
Make sure that you have not placed a large amount of food
or hot food in your appliance.
✓
Be careful not to open the door too often or leave it open.
✓
Check that the door is closed tightly.
✓
Keep your device away from heat sources.
✓
Make sure that the ventilation around the unit is respected.
✓
Check that your appliance is connected to the electrical
supply.
✓
Check that the circuit-breaker for your house has not cut out
and that the fuse has not blown or been unscrewed
Be careful not to open your appliance's door too often and not
✓
to leave it open.
✓
This is quite normal for food that contains a lot of sugar, fat
or alcohol not to freeze completely and to remain partially soft
(ice cream, fruit juice, etc...).
✓
Check that your temperature is correctly set and is not at a too
low temperature
Check that you haven't kept this meat too long in the freezer
✓
✓
It is normal for the door to offer some resistance to being
opened, particularly when you have just shut it: a slight
depression forms in your appliance to ensure the door seals
perfectly. AIl you have to do is wait a few seconds before re-
opening.
✓
Check that your appliance is connected to the electrical
supply.
✓
Check that the circuit-breaker for your house has not cut out
and that the fuse has not blown or been unscrewed
✓
This may be due to a change in the room temperature. Wipe
the
off any residue of moisture. If the problem continues contact
the
the local store where your purchase was made.
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