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ANSWERS TO YOUR QUESTIONS
OPERATION
1) The machine displays a fault, the software is frozen OR the machine is malfunctioning.
Turn off and unplug the machine, remove the filter cartridge, wait 1 minute and restart the machine. Press and hold the
ON/OFF button for at least 3 seconds for starting.
2) The appliance does not turn on after pressing the ON/OFF button (for at least 3 seconds).
Check the fuses and the power socket of your electrical installation. Check that the two power plugs are correctly inserted
into the socket.
3) A power failure has occurred during a cycle.
The appliance resets automatically when it turns back on.
4) The grinder is running empty.
This is normal if it happens occasionally and if there are no coffee beans or only a small amount.
There are still some coffee beans in the container:
o The coffee may be too oily and is therefore not being correctly captured by the appliance. You could try helping the beans
to go down and see if that gets it working again. However, it is advisable to change coffee (cf. type of beans function).
o This is my usual coffee that has worked well until now: contact your after-sales service.
USE
1) The grinder makes an unusual noise. Foreign bodies are surely present in the grinder.
Try to vacuum with a vacuum cleaner, otherwise contact your after-sales hotline.
2) There is water under the appliance.
Before removing the drip tray, wait 15 seconds after the flow of coffee so that the machine finishes its cycle correctly.
Verify that the drip tray is well positioned on the machine. It must always be in place even when the machine is not in use.
Check that the drip tray is not full
3) The adjustment button for the grinding fineness is difficult to turn.
Turn the adjustment button of the grinding fineness only when the grinder is operating.
4) The appliance has not issued any coffee. An incident has been detected during its making.
The device is reset automatically and is ready for a new cycle.
5) You have used ground coffee instead of coffee beans.
Use your vacuum cleaner to collect the ground coffee from the bean container.
6) Water runs from the coffee nozzles when the machine stops.
This is normal. It is an automatic rinsing process to clean the coffee nozzles and ensure that they do not become blocked.
STEAM AND MILK
1) The milk flow of your machine appears to be partially or completely blocked.
2) Clean the "One Touch Cappuccino" block. See chapter 6 «DEEP CLEANING OF MILK SYSTEM MANUALLY – 5 MINS» of the
Quick Start Guide.
3) Steam escapes from the grid of the drip tray.
Depending on the type of preparation, steam may escape from the grid of the drip tray.
4) Steam appears under the bean tray lid.
Check that the cleaning tablet hatch located under the lid (K) is properly closed.
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MAINTENANCE
1) The machine does not request descaling.
The descaling cycle is requested from a large number of milky drink preparations or hot water. If you only consume
coffee, descaling will not be required often.
2) Some grounds are in the drip tray.
A small amount of ground coffee can get into the drip tray. The machine is designed to evacuate any excess ground
coffee so that the percolation zone remains clean.
3) The warning light is still on after you have emptied the coffee
Reinstall the coffee grounds tray.
4) The warning light is still on after you have filled the
Ensure that the water tank is properly positioned in the appliance. The floats at the bottom of the tank must move
freely. Check and release the floats if necessary.
DRINKS
1) The coffee is flowing too slowly.
Turn the "fineness of grinding" button to the right to obtain a coarser ground coffee (this may depend on the type of
coffee used).
Perform one or several rinsing cycles.
Change the Claris Aqua Filter System cartridge.
2) The coffee is too light or not full-bodied enough.
Check that the bean container contains coffee and that it is moving down correctly.
Avoid the use of oily, caramelised or flavoured coffees which may not be captured properly.
Decrease the volume of the preparation and increase the strength of the preparation using the coffee strength
function. Turn the "fineness of grinding" button to obtain a finer ground coffee. Make your drink in two cycles using
the 2-cup function.
3) The espresso or the coffee is not hot enough.
Increase the temperature of the coffee in the machine's settings. Heat the cup by rinsing with hot water before
starting to prepare the drink.
Before making your coffee, carry out a rinsing of the coffee circuit. A coffee rinsing function when switching on the
device can be activated in settings / auto rinsing
4) Clear water is running from the coffee nozzles before each coffee.
A pre-infusion takes place when you start a recipe, and this can lead to a small amount of water coming out of the
coffee nozzles.
If one of the problems outlined above persists, contact KRUPS Consumer Service.
!
Important: Manufacturer: SAS GSM - Rue Saint-Léonard F-53104 Mayenne - France
grounds tray.
water tank.
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