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Setup and troubleshooting
If you are unable to print...
Check for error messages and resolve them. If you are still unable to print, try the following in order:
Windows
Make sure that your HP Photosmart is set as the
default printer and is not offline.
To do this:
1. On the Windows taskbar, click Start.
2. Then click:
• Devices and Printers (Windows 7
• Printers (Windows Vista
• Control Panel,and then click Printers and
Faxes (Windows XP
Look for your printer to see if it has a check mark in
a circle next to it. If not, right-click the printer icon
and select Set as default printer from the menu.
To check that your printer is not offline, right-click the
printer icon and ensure that Use Printer Offline and
Pause Printing are not selected.
If the HP printer software installation failed:
1. Remove the CD from your computer's CD
drive, and then disconnect the printer from the
computer.
2. Restart the computer.
3. Temporarily disable any software firewall and
close any anti-virus software.
4. Insert the printer software CD into your computer's
CD drive, then follow the onscreen instructions
to install the printer software. Do not connect the
USB cable until you are told to do so.
5. After the installation finishes, restart the computer
and any security software you disabled or
closed.
Power specifications
CQ191-60017
• Input voltage: 100-240 Vac (+/- 10%)
• Input frequency: 50/60 Hz (+/- 3 Hz)
Note: Only use this printer with the power cord supplied by HP. HP recommends that you
connect the printer directly to a wall outlet.
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Mac
Check your print queue:
1. In System Preferences, click:
• Print & Fax (Mac OS X v10.6)
• Print & Scan (Mac OS X v10.7)
2. Click the Open Print Queue button.
3. Click a print job to select it.
4. Use the following buttons to manage the print
job:
• Delete: Cancel the selected print job.
• Resume: Continue a paused print job.
• If you made any changes, try to print again.
Restart and reset:
1. Restart the computer.
2. Reset the printer:
a. Turn off the printer and unplug the power
cord.
b. Wait a minute, then plug the power cord
back in and turn on the printer.
If you are still unable to print, uninstall and reinstall
the HP printer software.
To uninstall the software:
1. Disconnect the printer from your computer.
2. Open the Applications: Hewlett-Packard folder.
3. Double-click HP Uninstaller. Follow the onscreen
instructions.
To install the software:
1. Insert the CD into your computer's CD drive.
2. On the desktop, open the CD, then double-click
HP Installer.
3. Follow the onscreen instructions.
CQ191-60018
• Input voltage: 200-240 Vac (+/- 10%)
• Input frequency: 50/60 Hz (+/- 3 Hz)
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