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Troubleshooting
tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Surface
units will not
maintain a rolling
boil
or cooking is not fast
enough
Surface units do not
work properly
Possible
Cause
Improper
cookware being used.
In some areas, the power
(voltage)
may be low.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls improperly set.
What
To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
Surface unit stops
The unit is still on and hot.
This is normal.
glowing when turned to
a lower setting
Scratches
(may appear
Incorrect
cleaning methods
as cracks) on cooktop
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across
the cooktop surface.
Areas of discoloration
Food spillovers
not cleaned
See the Cleaning the glass cooktop section.
on the cooktop
, before next use.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
To avoid scratches, use the recommended
cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Hot surface
on a model with a
This is normal. The surface may appear discolored when it is
light-colored
cooktop,
hot. This is temporary and will disappear as the glass cools.
Plastic melted to the
Hot cooktop
came into contact
See the Glass surface
potential for permanent damage
surface
with plastic placed on the hot
section in the Cleaning the glass cooktop section.
cooktop.
Not sugar mixture
spilled on the
Call a qualified technician for replacement.
cooktop.
Improper
cookware being used.
Use only flat cookware to minimize cycling.
Your new oven has a different
cooking system
from your old
oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times and
temperatures
carefully.
If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE: This adjustment
affects Bake, and Convection
Bake temperatures;
it wilt not affect Convection
Roast,
Broil or Clean.
Pitting (or indentation)
of the cooktop
Frequent cycling off and
on of surface units
My new oven doesn't
cook like ray old one.
is something
wrong
with the temperature
settings?
Food does not bake
, Oven controls improperly set.
See the Cooking Modes section.
properly
Rack position is incorrect or
See the Cooking Modes section and Cooking Guide.
rack is not level.
Incorrect
cookware
or cookware
See the Cookware section.
of improper size being used.
Oven temperature
needs
See the Special Features section.
adjustment.
Ingredient
substitution
Substituting ingredients can change the recipe outcome.
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