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Troubleshooting
tips ... Before you cGIIfor service
Save time and money! Review the charts on the following pages first and you may not need to call for service. If an error
occurs in the control operation, a fault code will flash in the display. Record the error code and call for service.
Probl
Surface elements will not
maintain a rolling
boil or
cooking is slow
Surface elements do not
work properly
Power arc ON indicator
blinking
Possible
Cause
Improper
cookware being used.
Cooktop controls improperly set.
Wrong
pan type.
Pan is too small.
Pan not positioned correctly.
+, =, or control lock pads have been touched
before an element is turned on.
Scratches on cooktop
glass surface
Areas of discoloration
on
the cooktop
Plastic melted to the
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop.
Cookware has been slid across
the cooktop
surface.
Food spillovers not cleaned before next use.
Hot surface
on a model with a light=colored
glass cooktop.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
What
To Do
Use pans that are recommended
for
induction, have flat bottoms and match the
size of the surface element.
Check to be sure the correct control is set for
the surface element you are using.
Use a magnet to check that cookware is
induction compatible.
Blinking "ON" indicator-
pan size is below
the minimum size for the element. See the
Using the correct size cookware section.
Center the pan in the cooking ring.
See the Operating the Cooking Elements
section.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
See the Glass surface - potential for
permanent damage section in the Cleaning
the glass cooktop section.
Call a qualified technician for replacement.
Pitting (or indentation) of
Hot sugar mixture
spilled on the cooktop.
the cooktop
Unresponsive
keypad
Keypad is dirty.
Clean the keypad.
A fuse in your home may be blown or the
Replace the fuse or reset the circuit breaker.
circuit breaker tripped.
Pan detection/sizing
not
Improper
cookware being used.
Use a flat induction capable pan that meets
working
properly
the minimum size for the element being
used. See the Using The Correct Size
Cookware section.
Pan is improperly placed.
Make sure the pan is centered on the
corresponding surface element.
Cooktop control improperly set.
Check to see that the control is set properly.
Noise
Sounds you may hear: Buzzing, whistling
These sounds are normal. See Cooking
and humming.
Noise section.
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