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TROUBLESHOOTING
Before Calling for Service
Please check the following before you contact the service centre. If the problem persists, contact your local
service centre.
NOTE
• Some functions may not be supported, depending on the model.
Operation
Symptoms
The appliance does not
work normally.
The fan speed cannot
be adjusted.
The temperature
cannot be adjusted.
Burning smell and strange sounds are coming from the appliance.
• Turn off the appliance, switch off or disconnect the power supply, and
contact a service centre.
Water leaks from the indoor unit even when the humidity level is low.
• Turn off the appliance, switch off or disconnect the power supply, and
contact a service centre.
The power cable is damaged or it is generating excessive heat.
• Turn off the appliance, switch off or disconnect the power supply, and
contact a service centre.
A switch, a circuit breaker (safety, ground) or a fuse is not operating
properly.
Has the fuse blown or has the circuit breaker been tripped?
• Turn off the appliance, switch off or disconnect the power supply, and
contact a service centre.
The appliance generates an error code from its self-diagnosis.
• Turn off the appliance, switch off or disconnect the power supply, and
contact a service centre.
The Jet mode or Auto Operation mode is selected.
• In some operating modes, you cannot adjust the fan speed. Select an
operating mode in which you can adjust the fan speed.
The airflow generated by the air conditioner may be automatically
adjusted during operation.
• When the air conditioner reaches the set temperature, it reduces the
airflow rate to avoid generating cool airflow when heating, or to minimize
energy consumption and indoor humidity change when cooling.
The Fan mode or Jet mode is selected.
• In some operating modes, you cannot adjust the temperature. Select an
operating mode in which you can adjust the temperature.
TROUBLESHOOTING
Possible Cause & Solution
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