cѾτ ҙҶҽτҴҺҷ
Ҵ Ҵτ ҿτҶһҴҺ
Ҷҽτ Ҳ Ұ Ұ.τΗτҳҹҴ ҳ
Ҵ ҲҰһҴ ҿτҰ Ҿ ҽҴҹτ ҿҽτҺ ҽҳ ҽҿτҶһҺҴ ҿӀһҶҾ Ұ .
(ѾτҙҶτ
Ҷ ҹҼҿӀҿҹҴ Ҵτ ҿτҺҰһώҳҹҿτҲҹҰτҽҰτҼҴ Ұ
τҽ'ҰҽҰ
Ҵ Ҵτ ҿτҶһҴҺ
ұҲ һҴ Ҵτ ҿτ ҹ τҰӀ τ ҶҽτӀ ҵҰ.τҗ Ұ
ҺҰһώҳҹҿτҼҰҺ ҹ τҰӀ τ
Һҿ
Ҵ
τҰҺҼ
τҶτҺҹҽҿ ҼҴҽҰτҴҾҰ
ҰһҰ Ҽ ҽҰτ τҼӀҴ ҳҴҼ ҽҰτҺҰһώҳҹҰτҰ Ҿ ҽҿ ҽτ ҿҽτ
Һ ҽҳ ҽҿτҶһҴҺ ҿӀһҶҾ Ұ .
0Ѿτ Ҝ ҰҽτҴ Ҳ ҵҴ ҷҴτҼҴτ ҿτҶһҴҺ
ӀҰҹҷ ҿτ
Ҷ ҹҼҿӀҿҹҴ ҴτӀ ҽ ҿ ҴτҺҰһώҳҹҰτ
ҴӀҹҼ Һ ҽ Ҷ τѽҼӀҰһҰҽ
Ҷτ ҴτҴҾ
Ҵ ҹҺҿ
ҴӀҹҼ Һ ҽ Ҷ τҴҲҺ ҹҼ ҽ ҽτҲҹҰτҴ ҲҰ Ұτ ҴτҴҾ
ώ ҿ τҼҴҹώҽҴҹτ ҿҽτҺ ҽҳ ҽҿτҶһҴҺ ҿӀһҶҾ Ұ .
1Ѿτ Ҝ ҰҽτҶτ
Ҷτ ҿ τҶһҴҺ
ӀҴ ҹұ һһҿҽτҴ ҽҰҹτҰҽҰӀ
Ҷ ҹҼҿӀҿҹ
Ҵτ ҽҰҽτӀ ҿ
ҳҹҰ
ҿ
.τΗτ
ҶτҴҽ
ҳҹҰ
ҿ
τҴһҰ ώҽҴҹτ ҿҽτҺ ҽҳ ҽҿτҶһҴҺ ҿӀһҶҾ Ұ .
ѾτҎҟΦҎҘEҖҎτҝҞҜҟΩҝΩҚ
aѾτҚҰτҴ ҷҴτӀ ҽ ҿ ҴτӀ ҿ ҴҺ ҹҺ
ҳ ҽҴ ҴτӀ ҿ ҿ
τ
Ҵҹ ҹҵҴ ҷҴτ ҿτҶһҴҺ
ҙҶҽτҺ ҽҴ Ҵτ
Ҷτ ҿ τҶһҴҺ
ҰҽτҴ ҷҴτҺҿ
Ұ Ҽ ҽҿ /Һҿ
ұ
ҺҴ ҷҴτ Ӏ τ ҶҽτҴӀҹ
ҿҹҽҿӀҽҴ ҼҰ ҿ τ τ Ұ Ҽ Һ ҽ.τҙҹҰτ
ҰӀ ҿ ҴҾ ҰτҺҰ
τ ҿτ Ҵҹ ҹ Ҽ τ ҿ τҶһҴҺ ҹҺҿ τҴ ҲҰһҴ ҿ τ
ҼӀҿ Ҵ τҽҰτҿҳҶҲ
Ҵҹτ Ҵτ ҿұҰ ҿ
bѾτΦҿ
ҴτӀ ҿ
Ұ Ҵ
Ӏ ҿ
Ұ Ҵ
ҹҺ τҲ Ұһҹ .τҜ Ұҽτ ҿ
Ұ
ҰһҴ Ұ ,τҰҽ һҿҲҰτҼҴτ ҿτ Ӏ τ
Ҵ ҲҰһҴ ҿ,τ Ӏ
τӀ ҿ
Ұҽ ҹҿһҹ ҷҹҺ τӀҰӀҿ
Ұ Ӏ ҳҴ ,τҼҴҹώҽҴ ҰҹτҿτҺ ҽҳ ҽҿ τ Ұ ҼҰ ҹ Ҽώҽ.
cѾτ ҎӀҿ Ҵ ҲҴ Ҵτ ҶҽτҰҷ һҶ ҶτҴҺҺ ҽҶ Ҷ.τҏҴұҰҹ ҷҴ Ҵτ
ҹτ ҿτҶһҴҺ
ҹҺ τҴ ҲҰһҴ ҿτ
ҿτ
ҽҳ
Ҵ ҴτҼҴτ ҿτҶһҴҺ
ҼӀҰ Ұ ҰτҺҰҷώ τҺҰҹτӀ ҹҽτ ҿτӀҰ Ұһ ұҴ Ҵτ τ ҿτ
ҼҴ Ұ
Ҵ Ҵ.τҜ ҰҽτҼҴ Ұ
ҿҽ Ұ τ ҿτҳ
һ τ Ұ τ
ҽҳ
Ҵ Ҵτ ҿτҼҶ
ҽҶҼҰτҼҴτ ҶҽτӀҶҲ τ Ҵ ҼҰ ҿ τ Ұҽτ
Ұ
τҴ ҽҰҹτҰҺ ҼҶτ
ҵҴ ҲҼ ҽҿ,τ
Һ ҽҳ ҽҿ τ Ұ ҼҰ ҹ Ҽώҽ.
(ѾτҎ Ұҹ Ҵ ҴτҰӀ τ ҰτҶһҴҺ
ҷ
Ҵ Ҵτ ҴτһҴҹ ҿ
Ҷ ҹҼҿӀҿҹ
ҹҼҰτҴ ҲҰһҴ Ұτ τҺһҴҹҳҹ .τEҽҰτҴ ҲҰһҴ ҿτ
τҺһҴҹҳ τ
ҽҰ ҼҿһҿҲҶҼ ҽҿτ
ҴҾ
ҶҼҰτҴҽ
τҶһҴҺ ҹҺҿ τҴ ҲҰһҴ ҿ τҼӀҿ Ҵ τҽҰτ
ҿҳҶҲ
Ҵҹτ Ҵτ Ұ ҼҰ ҹ Ҽҿ
0ѾτҙҶҽτ ӀҴ Һ ҹҼ
Ҵτ ҿҽτҴҰ
ҶҽτҰ
Ұһ τ
ҹҾҶτ ҿ τ ώҼҰ ҿ τ Ұ τҺҰҹτ
ҳҹҰ Ҷ Ҵ ҴτӀ ҽ ҿ Ҵτ Ҷҽτҹ ҿ
ҴӀҹ
ӀҴҹτ ҿҽτҺҰһ Ҵ ҿτ һҴҲ ҿτ ҿτҶһҴҺ ҹҺҿ τ
Ҵ ҲҰһҴ ҿ τ ҴτӀҴ ҹӀ ώ Ҵҹ τҰӀ ҿ ҳ ҺҶ
ҺҰ Ұ
Ҵ ҽ.
1Ѿτ Φҿ
ҴτҺҰ
һһҶһҶτҴҽҳ ҼҰ ҰτҴ ҲҰ Ұ .τҙҶτ
ҿ
Ҵτ Ұ ҳҹ τҴҽҳ ҼҰ Ұτ τҺҿ Ҽ ҼҰ Ұ.τҗ Ұ
ҰτҼҰһһҹ τ Ұ ,τ ҰτҴҽҳ ҼҰ Ұτ Ұ τҺҰҹτ ҰτҲ ҽ ҹҰτ Ұ τ
ҼҰҺ ҹ τҰӀ τ ҰτҺҹҽҿ ҼҴҽҰτҴҾҰ
ҹҺ τҴ ҲҰһҴ ҿτ
ҶτҽҴ ҿ τ
ҿτҶһҴҺ ҹҺ τ
ҹҺ τҴ ҲҰһҴ ҿτ τҲҹҰτҽҰτ
Ҵτ ҿτ
Ҷһ
τҷҴ ҼҿҺ Ұ Ҵ ,τһ ҳҹҰ,τ
ҼҰ Ұ.τҠ
ҹҺ τҴ ҲҰһҴ ҿτ
ҵҴ ѾτӀҿ τ
ҿ ҽτҴҲҺ ҹҷҴ τҲҹҰτ
τ ώ ҿ
.τΗτ
ҶτҺҰһ ҳ ҽτ
ҹҺҿ τҴ ҲҰһҴ ҿ τ Ҵτ Ҳ
Ҵ Һ Ҷ,τ
Ҵτ
Ұ Ҵ
ҹҺ τҳҹҰҺ Ӏ Ҷτ
τӀ ҿ
Ұ Ҵ ҹҺҿ τҳҹҰҺ Ӏ Ҷτ
/Ӏ ҿ ҴҺ ҹҺ ,τҽҰτ
ҶҽτҴ ҲҰ ҰτӀҿ τҺ ҽҴ ҴτҺҰҹτҽҰτ
ҹҺ τҴ ҲҰһҴ ҿτҼҴτӀҴ
ҹҺҿ τҴ ҲҰһҴ ҿ τ
Ұ Ҽ ҽҶτ τ
ҿ τҽҰ Һ
ҹҺώҽ,τ
ҹҲҼҹҰ Ұτ
τ Ұ ҼҰ ҹ Ҽҿ
ҹҺ τҴҽҳ ҼҰ ҰτҺҰҹτӀ ҽ ҿ Ҵτ
ҴτҴҽҳ ҼҰ Ұτ
ҶτҶһҴҺ ҹҺ τ
Ӏ ҳҰτӀ ҿ
Ұ Ұ τҰӀ τ Һ ҽҶ,τ
ҹҰτҰ
ҰһҴ Ұ ,τҺ
ҽҶτ τ
ҴҹτҰӀҿҵҴ
ҹҺ τҳ Һ
ҿτ /ҺҰҹτҼҴτ Ҷҽτ
Ҵ Ҵτ ҿτҶһҴҺ ҹҺ τҴ ҲҰһҴ ҿτ
ҿτҳҹҰҺ Ӏ Ҷτ τ Ұҽτ
ҴτҳҶҼҹҿ
ҲҴ Ұҹτ
ҹҺ τҴ ҲҰһҴ ҰτӀ ҹҽτ Ұτ
Ҳ Ұτ
ҽτ
ҽҰ ҼҿһҿҲҶҼ ҽҰτ
ҿτӀҴ ҹ
Ҵ
ҼҴҽҿτ
.
τ Ұ .τΦ ҿҽ ҵҴ ҴτҲҹҰτ
ҿӀ Ұτ Ұ .τΑ
ҽτ
ҼҰ Ұ.τXҰһҰ
Ҷτұ ҿ
τ τ
Ҵҽҳ ҼҰ Ұ,τҺҿ Ҽ ҼҰ ҰτҺҰҹτҼҰҺ ҹ τҼҰһһҹ τҼӀҿ Ҵ τҽҰτ
ҴҼӀһҰҺҿ ҽτ
2ѾτҎҽτ Ӏ
ҳҹҰ
Ҵ Ҵτ
ұҴұҰҹ ҷҴ ҴτҰҽτҿҹτҳҹҰ
ҽҳҴҼ ҽҴ τҺҰҷώ τҺҹτҰҽτ
ҽτ
ҴһҰ ώ Ҵҹτ ҿҽτҺ ҽҳ ҽҿτӀҿ τӀ ҿҺҰһҴ ҰҹτҰӀ τ Ҷτ Һ ҽҶ.
ѾτЖҞҔҟҔτҗҖτEҝҖҙEҘҔҟτЖEҖҞҖҟҙҜҟτҠΩҚτ
ҔҘEҗҠҞҖҗΩҚτEҞҐҎҘEҖΩҚ
ҿτ
aѾτҙҶҽτ ӀҴ
Ж Ҷ ҹҼҿӀҿҹҴ ҴτҲҹҰτ ҶҽτҴҺ
ҶһҴҺ
ҿτҺҰ
ҺҰҹτҰ
Ҵ ҹҺҿ τ
bѾτҙҶτ
Ҵ ҲҰһҴ ҿτ ҿ τҿӀҿ ҿ τҿτҳҹҰҺ Ӏ Ҷ τON/OάάτҴ ҽҰҹτ
τ
ҰһҰ Ҽ ҽҿ .τEҽҰτҶһҴҺ ҹҺ τҴ ҲҰһҴ ҿτ ҿτҿӀҿ ҿτҳҴҽτ
ҼӀҿ Ҵ τҽҰτ ҴҷҴ τӀһ ҿҽτ Ҵτ τҴҺ
ҴӀҹҺ ҽҳ ҽҿτҺҰҹτӀ
cѾτ ҏҲ ҵҴ Ҵτ ҿτ ҹ τҰӀ τ ҶҽτӀ ҵҰτҺҰҹ/ τҰ Ұҹ
ҶҽτҼӀҰ Ұ ҰτӀ ҹҽτҳҹҴҾ ҲҴ Ҵτ
ҿӀҿҹҰҳ Ӏҿ ҴτҴ ҲҰ Ұτ
ҽҰτҴҾ
ҺҴ Ҷ.τ
ҽҰτҰӀҿҷҶҺҴ
Ҽ
ҰτҰ
Ұҷ һҶ ҶτҴҺҺ ҽҶ Ҷτ ҿ τҶһҴҺ ҹҺҿ τҴ ҲҰһҴ ҿ .
Ұҽτ
(ѾτґҹҰ
Ҷ ҹҼҿӀҿҹҴ ҴτҼҰҺ ҹ τҰӀ τӀҰҹҳҹ .τҙҶҽτҰ
ҿҼҰτӀҿ τҳҴҽτҴ ҽҰҹτҴҾҿҹҺҴҹ Ҽ ҽҰτҼҴτ ҿτ
.
ҶһҴҺ
ҹ τҿҳҶҲ Ҵ τ
ҶһҴҺ ҹҺ τҴ ҲҰһҴ ҰτҴ ҽҰҹτҴӀҹҺ ҽҳ ҽҰτ Ұҽτ
Ҷ ҹҼҿӀҿҹҿ ҽ ҰҹτҰӀ τ ӀҴҹ ҰτӀ
0ѾτҚҰτӀҴ ҹӀҿҹ
Ҵ ҲҰһҴ ҿτҺҰҹτҽҰτҴһ Ҳ Ҵ Ҵ,τҰҽτ ҰτҺҹҽҿ ҼҴҽҰτ
Ҽ ҼҰ Ұτ ҿ τһҴҹ ҿ
ҼӀһҿҺ
Ҵ τӀ ҹҽτ
ҴҾҰ
ҿҽτ
ґώ
ҶһҴҺ
Ҷ ҹҼҿӀҿҹ
ҶһҴҺ ҹҺώҽτҴ ҲҰһҴ ҽτҰӀҿ ҴһҴ τҰҹ ҰτӀҿһһώҽτ
Ұ
ҶҼ
1Ѿτ ґҹҰ Ҷ Ҵ Ҵτ ҰτҺҿӀ ҹҺ τҴ ҲҰһҴ ҰτҺҿ
ҺҰҷҰ
Ӏ ҿ ҿ
ҴһҴҲ ҷҿ ҽτҺҰһ Ҵ Ұ.
2ѾτЖ Ҷ ҹҼҿӀҿҹҴ Ҵτ ҰτҶһҴҺ
ҴҾҰ
Ҽ
ҘҰҼұ ҽҴ Ҵτ Ұ
Ҵ ҲҰ Ұ τҺҰҹτ Ҷҽτ Ӏ τҴҺ
τ Ұ τ
ҿ τҶһҴҺ ҹҺҿ τҴ ҲҰһҴ ҿ τҲҹҰτ һһҴ τҴҺ
Ӏ ҿұһҴӀ ҼҴҽҴ τҴ ҲҰ Ҵ τҼӀҿ Ҵ τҽҰτҳҶҼҹҿ
ҴӀҹҺ ҽҳ ҽҴ τҺҰ Ұ
5) SERVICE
aѾτґ ҽҴ Ҵτ ҿτҶһҴҺ
Ҵτ
ҰӀ τ
Ҳҽ
τ
ҳҹҰ
52
ҰτҺҹҽҿ ҼҴҽҰτҴҾҰ
ҴҹτҶτҳ ҽҰ
Ҷ Ұτ
ҾҴ ҽτҰҽҰ
Ҷ Ҷ τ τ
ҾҴҹ τҰ
.τΗτ
ҶτҼҹҰ τҰҽҰ
ҿ
ώҽҴ Ҵτ ҿτҶһҴҺ
ҹҺ τҴ ҲҰһҴ ҿτӀҿ τӀ ҿҿ ҵҴ ҰҹτҲҹ'Ұ
һһҶһҿτҶһҴҺ ҹҺ τҴ ҲҰһҴ ҿτҴ Ҳ ҵҴ ҷҴτҺҰһ Ҵ Ұτ
Ұһ
Ҵ Ұτ
ҶҽτҰҽҰ Ҵ
Ҷ ҹҼҿӀҿҹ
Ҵ ҴτӀҿ
ӀҴҹτҽҰτҴӀҹ ҺҴ Ұ
ҷҼҹ Ҷ ,τӀ ҹҽτҰһһ ҾҴ Ҵτ
ҶҼҰτ τ
ҰҽτӀ
ҺҴҹ ҰҹτҽҰτҳҹҰ
Ҵ Ҵτ ҿτҴ ҲҰһҴ ҿ.τΑ
ҰһҴ Ұ τҼҴҹώҽҿ ҽτ ҿҽτҺ ҽҳ ҽҿτҰӀ τ
һ ҲҴ Ҵτ ҰτҶһҴҺ
ҹҺ τҴ ҲҰһҴ ҰτӀҿ τҳҴτ
ҹҺ τҴ ҲҰһҴ ҿτ τҳҴҽτ
Ҷ τҽҰτ ҿτ
ҴτӀ ҿ ҴҺ ҹҺ τ ҿτҶһҴҺ
Ҳҿ ҽτ
ҿ ҽ,τ τҼ Ӏ
τ
ҿ ҽτ Ұһ
ҼҰ Ұ,τ ҰτҿӀҿ ҰτҴӀҶ Ҵ ҵҿ ҽτ
ӀҿτһҴҹ ҿ
Ҳ Ұ τ ҿ τҶһҴҺ
Ҵτ
ҽτ ҰһҰ Ҽ ҽҰτҴҾҰ
ҹҺҿ τҴ ҲҰһҴ ҿ τҲҹҰτҴӀҹ ҺҴ
Ҵ ҴτӀ һҹ.τΗτҰҽҴӀҰ Һ
ҽ.
.τҠҰτҺҿӀ ҹҺ τҴ ҲҰһҴ ҰτӀҿ τ
τҼӀҿ ҿ ҽτҽҰτҿҳҶҲҶҷҿ ҽτҴ ҺҿһҰτҺҰҹτҽҰτ
ҼҰ Ұ,τ Ұτ
Ҷ ҹҼҿӀҿҹ
ҽҰτҼҴτ ҹ τӀҰ ҿ
Ҵ τҿҳҶҲ Ҵ τҺҰҷώ .τ
ҿҽҰτ Ӏ
Ҵҹ .
ҹҺ τ Ұ τҴ ҲҰһҴ ҿτҲҹҰτҴӀҹ ҺҴ
ҹ
ҰτҴҹҳҹҺҴ Ҽ ҽҿτӀ ҿ
ҹҰτҰҽ ҰһһҰҺ ҹҺ .τE
ҹτҴҾҰ
Ҷ Ҷτ Ҷ τҰ
һҴҹҰ τ ҿ τҶһҴҺ ҹҺҿ τҴ ҲҰһҴ ҿ .
ҼҰ Ұ.
ҽҰ Ҽҿһ ҲҶ Ҷ τ
һһҿҲ
τ Һ ҽҶ ,τ
τҴ ҽҰҹτ
Ҷ ҹҼҿӀҿҹҿ ҽ Ұҹτ
Ҷ Ҷ τ Һ ҽҶ τҼӀҿ Ҵ τҽҰτ
ҹҺ τҴ ҲҰһҴ ҿ.τ
ҿ ҴτҴ ҲҰ Ұτ Ұ τ ҿτ
ҽ.τҙҴτ
ҼҴҽҶτӀҴ ҹҿ
τҹ
ҿ .
τ ҽҰτҶһҴҺ
ҹҺ τ
τһҴҹ ҿ
Ҳ Ұ τҴ ҽҰҹτ
Ҵ .
Ҵτ
ҿτҴ ҲҰһҴ ҿτҼҹҰτ
һ ҾҴ Ҵ/
τ ҰτӀ ҿһҶӀ ҹҺ τ
ҽτ
ҽҴ Ҵτ
ҿ ҽτҳҹҰұ
ҴҹτҰ
Ҷ ҹҼҿӀҿҹ
ҿ ҽ.τҠҰτ
ӀҰ.
ҹҺ τ Ұ τ
ҿҲҰτҺҰҹτҳҴҽτ
Ҵҹτ τ Ӏ
Ҵҹτ
ҹτҰ ҽҶ ҹҺ τ
ҹҺҿ τҴ ҲҰһҴ ҿ .τ
ҼҰ Ұτ ҿ τ
τӀ ҹҽτ ҿτ
τ
ҽ
Ҷ Ҷτ
Ҵ
τҺҰҹτ
ҽ Ҷ ҿ ҽ ҰҹτҼҴτ
ҹҺ τҴ ҲҰһҴ Ұ,τ Ұτ
ҹҼҰτҴ ҲҰһҴ ҰτҺ һ.τ
Ҷҽτ Ұ τ ҹ τ
ҽҷ ҺҴ τ
һҴ ҶτҴ ҲҰ Ұ.τΗτ
τҰӀ τ ҹ τ
Ҳ
Ҵҹτ
ӀҹҺ ,τҼ ҽҿτҼҴτ
Ұһ ҵҴ ҰҹτҶτ
τ
ҽτ
Ҷτ
τ