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TROUBLESHOOTING
In the event the Comfort Base's base fails to operate, investigate the symptoms and
possible solutions provided below:
No features of the base
will activate.
Head section will
elevate, but will not
return to the horizontal
(flat) position.
Head Lift Function has
minor interference
during operation.
• Unplug power cord, wait 30 seconds and plug in to reset
electronic components.
• Defective surge protection device or electrical outlet. Test
outlet by plugging in another working appliance.
• Electrical circuit breaker may be tripped. Check electrical
circuit breaker box to verify.
• Make sure Remote Control is plugged into the Head Motor.
• Base mechanism may be obstructed. Elevate base and
check for obstruction. Remove obstruction.
• Headboard may be too close to the edge of the mattress.
Verify that distance between headboard brackets and
mattress is sufficient. Adjust if required.
• Make sure that you are following the duty cycle of the
motor (do not operate more than one (1) minute over
an eight (8) minute period, or approximately a 12% duty
cycle).
• Press the lift buttons squarely and accurately.
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