WARRANTY
Glideaway Comfort Base™ Twenty Year Limited Warranty
Glideaway warrants to the original consumer purchaser that the motorized bed frame, motorized bed foundation or adjustable bed
(hereinafter referred to as "adjustable bed" or "adjustable beds") are free from defects in workmanship and material as provided herein.
This Limited Warranty is not transferable and coverage terminates if the original consumer purchaser ("purchaser") sells or otherwise
transfers the product.
If you wish to make a claim
You must contact the Glideaway dealer from whom the product was purchased, or if not available, Glideaway at 1-855-581-3095
within thirty days of discovery of the problem with the serial number and the original sale receipt which identifies the date of purchase.
Any information or materials to be returned upon authorization should be sent to Glideaway at 8226 Lackland Road, St. Louis, MO 63114.
What we will do
Year 1: Full coverage parts and labor warranty This adjustable bed is warranted against defects in the workmanship or materials for
a period of up to one (1) year from the date of purchase for adjustable beds bought new and for up to one (1) year from the date of
manufacture for those beds that were originally floor samples. Glideaway will send replacement parts (at no cost to the purchaser) for
any defective adjustable bed part to the purchaser, and Glideaway will pay all pre-authorized labor and transportation costs associated
with the repair or replacement of any parts which Glideaway determines to be defective. This one (1) year warranty shall not apply if
purchaser does not return any and all defective parts to Glideaway within 15 days of purchaser's receiving of replacement part(s).
Years 2-20: Limited Warranty If the defect occurs in the second through twentieth year following purchase for adjustable beds bought
new and following the date of manufacture for adjustable beds that were originally floor samples, Glideaway will offer replacement
parts (upon terms and conditions set forth in this paragraph) for any mechanical bed part found to be defective. Electronics, electrical
components, drive motors and massage motors are excluded. Purchaser shall pay 1/19th of the then current replacement cost of the
defective part multiplied by the number of years the purchaser has owned the adjustable bed for those beds bought new, or multiplied
by the number of years since the adjustable bed was manufactured for those adjustable beds which were floor samples. Glideaway shall
bear the remainder of the cost of the replacement part. This limited warranty shall not apply if purchaser does not return any and all
defective parts to Glideaway within 15 days of purchaser's receipt of replacement part. In those situations where the limited warranty
applies, the purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement of the
defective part.
When this limited warranty does not cover or apply
This Limited Warranty does not apply: (a) to any damage caused to the adjustable bed by the purchaser; (b) if there has been any
unauthorized repair or replacement of the adjustable bed or parts; (c) if the adjustable bed has been mishandled whether in transit or
by other means, subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation
and maintenance procedures outlined in the Owner's Manual, this limited warranty, and any other applicable document published
or approved by Glideaway; (d) in relation to damage to mattresses, fabric, cables, electrical cords or items supplied by dealers (also
known as retailers or resellers); (e) if there have been any unnecessary service calls, including costs for in-home service calls solely
for the purpose of educating the purchaser about the adjustable bed and/or for finding an unsatisfactory power connection; (f) if the
recommended weight restrictions (Twin/TXL/Split QN/Split CA King: 400 pounds, Full/FXL: 500 Pounds, Queen: 600 Pounds) and
guidelines for proper distribution of weight as stated in the Owner's Manual are not followed; (g) for adjustable beds used in commercial
type settings, such as but not limited to dormitories, hotels and rentals.
Additional terms and conditions
No reimbursement will be made to the purchaser for the inconvenience, removal, installation, setup time, lack of use, shipping, or any
other costs or expenses not covered by this limited warranty. Glideaway holds no responsibility for in-home service on adjustable beds.
Purchaser should contact his dealer for any terms and conditions relating to purchaser's in-home service if any.
Removal of product tag shall void warranty. The product tag has both the model and serial numbers, which serves as a means of
identification to establish one's warranty rights. It is attached to the metal substructure visible when one lifts the head of the base.
THIS LIMITED WARRANTY REPLACES ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR PURPOSE AND NO ONE IS AUTHORIZED TO ASSUME OR UNDERTAKE FOR GLIDEAWAY OTHER
LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCT. GLIDEAWAY SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR
INDIRECT DAMAGE OF WHATEVER KIND, INCLUDING PERSONAL INJURIES OR DAMAGE TO PROPERTY, EXCEPT AS PROVIDED HEREIN.
This warranty is made by Glideaway and is not made by or on behalf of its distributors, retailers or any other party. Some states do not
allow the exclusion or limitation of incidental or consequential damages or the exclusion of implied warranties or the limitation on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights,
and you may also have other rights which vary from state to state.
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