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FAQ
Fault
The vacuum-mop robot
does not turn on.
The vacuum-mop robot
does not start cleaning.
The vacuum-mop robot
does not return to charging
dock.
The vacuum-mop robot is
malfunc�oning.
The vacuum-mop robot
makes a strange noise.
The vacuum-mop robot no
longer cleans efficiently, or
leaves dust behind.
The vacuum-mop robot
cannot connect to Wi-Fi.
Possible Causes
• The ba�ery level is low. Recharge the robot, then try again.
• The ambient temperature is too low (below 0°C) or too high (above 35°C).
The ba�ery level is low. Recharge the robot, then try again.
• There are too many obstruc�ons around the charging dock. Place the charging
dock in a more open area.
• The robot is too far away from the charging dock. Move it nearer
to the charging dock and try again.
Turn off the robot, then turn it on again.
A foreign object might be caught in the brush, side brush, or the le�/right wheel.
Turn off the robot and remove any debris.
• The dust bin is full, please empty its contents.
• The filter is blocked. Please clean it.
• A foreign object is caught in the brush. Please clean it.
• The Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi
coverage and the Wi-Fi password is correct.
• Something is wrong with the Wi-Fi connec�on. Reset the Wi-Fi and download
the latest version of the app, and try reconnec�ng (5 GHz Wi-Fi networks are
not supported).
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