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Fault
The vacuum-mop robot does
not resume cleanup.
The vacuum-mop robot does
not return to charging dock
a�er being moved.
The vacuum-mop robot does
not recharge.
The vacuum-mop robot does
not perform scheduled
cleanup.
The vacuum-mop robot keeps
going offline.
The vacuum-mop robot
cannot be connected with
"SmartLife_XXXX"
in the app.
Possible Causes
• Make sure the robot is not in Do Not Disturb mode, which will prevent it from
resuming cleaning.
• The robot will not resume cleaning if it is manually recharged
or placed onto the charging dock.
Moving the robot a considerable distance may cause it to re-map its surroundings.
If the robot is too far from the charging dock, it might not be able to automa�cally
return on its own, in which case you will need to manually place the robot onto
the charging dock.
• Make sure there is enough open space around the charging dock and its charging
contacts are free of dust and other debris.
• The ambient temperature is too low (below 0°C) or too high (above 35°C).
• Make sure the robot is connected to the network, otherwise it cannot
synchronize �me and perform the scheduled cleanups.
• Make sure the robot is not in DND mode, as this mode will prevent it from
performing a scheduled cleanup.
Make sure the robot is connected to the network and stays in range of Wi-Fi at
all �mes.
Make sure the charging dock and the robot are in the range of Wi-Fi and have a
good signal. Follow the instruc�ons in the user manual to reset the
Wi-Fi connec�on and pair the robot again.
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