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TROUBLESHOOTING
When fault indicators show that the system is not operating properly, perform the following check.
The table below is only a limited list. For the latest and complete section on troubleshooting, FAQ and
error guide please refer to the corresponding section on our website or the Electrolux App.
#
ISSUE
1
The air
purifier's
alert icon is lit.
2
The air purifier
is running at
max fan speed
all the time
for extended
periods
3
The air purifier
is running at
lowest fan
speed all
the time for
extended
periods
12
TROUBLESHOOTING
If you have just bought the unit OR inserted
new filter(s), please ensure that the filter(s) are
positioned in the correct way for the RFID tags to
be read by the sensor.
Generally, the unit comes with a variety of
sophisticated sensors, electronics and other
electrical components and if one of these is
malfunctioning, you will see the alert icon on the
product control panel light up. For more details on
steps to resolve, please head over to the Electrolux
App and check for details whenever you see this
icon lit.
If in MANUAL mode, please check the fan speed
slider on the product control panel or within
Electrolux App and adjust it to desired level.
If in SMART mode, please check air quality indicator
on the product control panel or within Electrolux
App – if all PM values are constantly showing 999-
1000 without any reduction then most likely the
sensor is clogged. Please use a vacuum cleaner to
clean the sensor via the sensor window – detailed
instructions in CLEANING, CARING & STORAGE
section above.
If in MANUAL mode, please check the fan speed
on the product control panel display or within
Electrolux App and adjust it to desired level.
If in SMART mode, please check air quality indicator
on the product control panel or within Electrolux
App – if all PM values are constantly reading very
good without any increase then this is normal
behavior for the unit - your air quality is very
good! If the PM2.5 value is high and the unit is still
operating at lowest fan speed, then please check
filter change icon on the product control panel
or within Electrolux App and if lit please replace
used filter with a new one, this should resolve the
specific fan speed issue.
If neither of the above steps OR instructions in the
Electrolux App help, please refer to item 9 in the
table.
NOTES
Please have at hand the
unit's PNC and SERIAL
number if you need
to contact Electrolux
service organisation for
support.
The PM sensor in the
unit is highly accurate
and sensitive and it is
normal for the purifier to
react to poor air quality
by ramping up the fan
speed – to get your
indoor air quality back
to safe levels.
The unit is designed
so that when a filter
is at end of life, it will
discourage usage till
the filter is replaced, by
limiting the fan speed
so as not to reintroduce
the captured particulate
matter back into the air.
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