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ISSUE
4
The air purifier
produces
a loud or
abnormal
noise
5
The air purifier
or fan does not
operate
6
The air
purifier is
running but
the air quality
does not
improve
7
The air purifier
produces or
emits a strange
smell
www.electrolux.com
TROUBLESHOOTING
Please ensure that the plastic bags around the
filters has been removed, ensure the air inlet
(around the front panel) and air outlet grill (top
of the unit) are unobstructed and that there is a
clearance of at least 30 cm between the unit and
the nearest surface.
If neither of the above steps OR instructions in the
Electrolux App help, please refer to item 12 in the
table.
Ensure that the unit is receiving power. If needed,
try pushing the power plug firmly into the wall
socket to check if this resolves the issue. Check that
the fuse of your home has not blown or that the
circuit breaker has been tripped. Replace fuse or
reset circuit breaker if needed.
If neither of the above steps OR instructions in the
Electrolux App help, please refer to item 12 in the
table.
If in SMART mode, closely monitor the difference in
air quality levels within the Electrolux App for next
20 minutes – if you do not see any improvement of
the air quality values in the Electrolux App during
this period then follow the step below.
Change to MANUAL mode and adjust the fan speed
to a higher level to see if this helps resolve the issue.
If you still do not see any improvement.
Close any open doors OR windows to the outside
of the room and rerun the unit at the highest fan
speed for 20 minutes. If this resolves the issue, we
recommend that you operate the unit in this sealed
environment as much as possible, till the air quality
is also at a good level.
The first time you run the unit, you may perceive a
plastic, glue or paint smell – especially near the air
outlet grill – this is unavoidable in some cases (like
the 'new car smell') but should disappear quickly.
If you perceive a burning smell, please disconnect
the unit and contact Electrolux authorized service
center for further support.
The VOC filter is in the end of life. Please change to
a new VOC filter.
NOTES
If there is an abnormal
noise in your product,
even after checking
the steps in the trouble
shoot guide, please
contact an Electrolux
authorized service
center for further
support.
If the unit is placed in
a room larger than the
recommended size, it
will take longer for the
air quality to improve –
please be patient and
maintain the unit at the
highest feasible speed.
Always ensure that the
filters are covered in
appropriate packaging
while stored away
between uses, and that
all parts are dry to avoid
smell or mould build up.
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