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TROUBLESHOOTING
GUIDE
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Why won't my temperature go any higher?
The max temperature is 400 ˚F.
•
How long does it take to preheat, and how will I know when it's done?
We recommend 3 minutes of preheating. You can use the built-in timer to set
a 3-minute countdown.
•
Should I add my ingredients before or after preheating?
It is recommended to let the unit preheat for 3 minutes before adding ingredients.
•
Do I need to defrost frozen foods before air frying?
It depends on the food! Follow package instructions.
•
How do I make the countdown pause?
Press START/PAUSE.
•
Is the basket safe to put on my countertop?
The basket will heat during cooking. Use caution when handling, and place
on heat-safe surfaces only.
•
How do I know when to use the crisper plate?
Use the crisper plate when you want food to come out crispy. The crisper plate allows
for food to be elevated in the basket allowing for air to go under the plate and evenly
crisp ingredients.
•
My food didn't cook .
Make sure the basket is fully inserted during cooking. For consistent browning, make
sure ingredients are arranged in an even layer on the bottom of the basket with no
overlapping. Shake loose ingredients for even crispiness. Cook time and temperature
can be adjusted at any time during cooking. Simply press the up and down TIME or
TEMP arrows to adjust the time or temperature.
•
My food is burned .
For best results, check progress throughout cooking, and remove food when desired
level of brownness has been achieved. Remove food immediately after the cook time
is complete to avoid overcooking.
•
Why is my food blowing around when air frying?
Occasionally, the fan from the air fryer will blow lightweight foods around. To alleviate
this, secure foods (like the top slice of bread on a sandwich) with toothpicks.
•
Can I air fry wet battered ingredients?
Yes, but use the proper breading technique. It is important to coat foods first with flour,
then with egg, and then with bread crumbs. Be sure to press the bread crumbs onto the
food with your hands. Because the air fryer has a powerful fan as part of its mechanism,
breading can sometimes be blown off. Pressing the bread crumbs firmly on will help
them adhere.
•
The unit is beeping .
Your food is done cooking.
•
The screen went black .
The unit is in standby mode. Press the power button to turn it back on.
•
An "E" message appears on display screen .
The unit is not functioning properly. Please contact Customer Service at 1-877-646-5288.
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ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of 1 year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in this instruction
manual, subject to the following conditions and exclusions.
What is covered by my warranty?
1.
The original unit and/or non-wearable components deemed defective, in SharkNinja's
sole discretion, will be repaired or replaced for up to 1 year from the original purchase
date.
2.
In the rare event that a replacement unit is issued, the warranty coverage ends 6 months
after the receipt date of the replacement unit or the remainder of the existing warranty,
whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the
unit with one of equal or greater value.
What is not covered by my warranty?
Our Customer Service and Product Specialists are available to provide all the warranty
service options available to you, including the possibility of upgrading to our VIP
Warranty Service Options for select product categories.
1.
Normal wear and tear of wearable parts (including removable basket, crisper plate,
racks, and pans) that require regular maintenance and/or replacement to ensure the
proper functioning of your unit are not covered by your warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time
of return shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to
mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service,
or alteration to the product or any of its parts that have been performed by a repair
person not authorized by SharkNinja.
7.
Products purchased, used, or operated outside of North America.
Problems with your unit/How to get service:
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com for product care/maintenance self-help.
Our Customer Service and Product Specialists are also available at 1-877-646-5288 to
assist with product support and warranty service options.
How to initiate a warranty claim:
You can call 1-877-646-5288 to have a Customer Service Specialist assist you. Please
note, you must call 1-877-646-5288 to initiate a warranty claim. Return and packing
instruction information will be provided at that time.
For Customer Service hours, visit ninjakitchen.com.
Replacement parts are available for purchase at ninjaaccessories.com. For more information
on what are classified as wearable and non-wearable parts, visit ninjakitchen.com/warranty.
This warranty gives you specific legal rights, and you may also have other rights that vary
from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
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