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TROUBLESHOOTING
PROBLEM
Machine will not brew.
Machine turned off by itself.
Coffee basket is overflowing.
The single-serve function is not
working while brewing coffee in
the carafe.
Pod brewer has a slow stream
of water, makes a short cup, or
sputters as it brews.
The CLEAN indicator is still on after
descaling.
SOLUTION
Turn off and unplug the machine for 1 minute or more.
Make sure there is water in the reservoir.
Make sure the removable reservoir is properly installed.
Make sure the brew head is completely closed.
The machine's energy-save mode puts the unit to sleep after
30 minutes of nonuse. Simply turn the function knob or press
any button to "wake up" the unit.
If the basket is overfilled with ground coffee or if the coffee is
too finely ground, the coffee ground basket can overflow.
See "The Quest for the Perfect Cup of Coffee" on page 4 for
suggestions on how to find the right grind and portion.
Make sure the paper filter is not used with gold-tone filter.
Either one or the other should be used, not both.
The POD function cannot be used while the 10-cup
coffeemaker is brewing coffee. Once the brew is complete,
the single-serve functions can be used.
The piercing or exit needle may be clogged with coffee.
Remove the pod capsule holder from your unit and then twist
off the funnel that makes up the bottom portion on the
holder. Use a paper clip to loosen the clog and push it out.
See page 15 of the instruction booklet and follow steps 1–4.
Be sure the descaling process was properly done by
following the instructions on page 12 for the 10-cup
coffeemaker side and page 16 for the single-serve side.
Run the descaling process until the CLEAN indicators
no longer appear.
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