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9. Troubleshooting
Problems
The
pen
tablet
cannot
sense the pen pressure
while the cursor can move.
The digital pen does not
work.
The press key does not
work.
The computer cannot enter
sleeping mode.
The press key of the digital
pen does not work.
The
computer
cannot
recognize the pen display.
Failed to connect Kamvas
Pro 19 to other device and
"Device
Disconnected"
appears.
If your problem is not resolved, please click
us(service@huion.com).
43
You may have installed other drivers or run the drawing software
when installing the driver. Please uninstall all the drivers, close the
drawing software, and then reinstall the Huion driver. It is
suggested to restart your computer after finishing the installation.
In addition, if the application is not compatible with the driver or
does not support pressure sensitivity, there will also be no
pressure sensitivity in this application.
1. Make sure you are using the pen that originally came with your
tablet.
2. Make sure you installed the driver correctly.
1. Make sure you are using the pen that originally came with your
tablet.
2. Make sure you installed the driver correctly.
Please do not place the digital pen on the working area of the pen
display when you are not using it, otherwise, the computer will
not be able to enter sleep mode.
The press keys of the digital pen will not work when the vertical
distance between the pen nib and the tablet is over 10mm. If the
vertical distance is within 10mm and the pen press key does not
work, please check whether the driver works well and whether
you have assigned functions to the two keys correctly or not. Then
if the keys still do not work, maybe your pen is broken and you can
contact our service team as long as the pen is under warranty.
Please check whether the USB port of your computer functions
well. If not, please try another USB port.
Please restart your computer or driver; make sure the USB port
and USB-C cable work well; unplug the USB cable and plug it again;
try another USB port; download and reinstall the latest driver;
please whitelist the driver on macOS devices.
FAQs
to view more troubleshooting methods or email
Solutions
www.huion.com
GT1902
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