Nortel Networks 4500 Serie Manual Del Usuario página 7

How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel Technical Support web site:
www.nortel.com/support
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel
products. From this site, you can:
•
download software, documentation, and product bulletins
• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues
• sign up for automatic notification of new software and documentation for Nortel equipment
• open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support web site, and have a Nortel support
contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call 1-800-4NORTEL (1-800-466-7835).
Outside North America, go to the following web site to obtain the phone number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC,
your call is routed to a technical support person who specializes in supporting that product or service. To locate
the ERC for your product or service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor or reseller
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the
technical support staff for that distributor or reseller.
Notices
Notice paragraphs alert you about issues that require your attention. The following paragraphs describe the types of
notices used in this guide.
Note: Notes provide tips and useful information regarding the installation and operation of Nortel products.
CAUTION
ESD
ESD notices provide information about how to avoid discharge of static electricity and
subsequent damage to Nortel products.
CAUTION
Caution notices provide information about how to avoid possible service disruption
or damage to Nortel products.