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Idiomas disponibles
KRUPS INTERNATIONAL LIMITED GUARANTEE
This product is repairable by KRUPS during and after the guarantee period.
Accessories, consumables and end-user replaceable parts can be purchased, if locally
available, as described on the KRUPS internet site www.krups.com
The Guarantee:
This product is guaranteed by KRUPS (company address and details included in the country
list of the KRUPS International Guarantee) against any manufacturing defect in materials or
workmanship for a period of 2 years starting from the initial date of purchase or delivery date.
The international manufacturer's guarantee by KRUPS is an extra benefit which does not
affect consumer's Statutory Rights.
The international manufacturer's guarantee covers all costs related to restoring the proven
defective product so that it conforms to its original specifications, through the repair or
replacement of any defective part and the necessary labor. At KRUPS's choice, an equivalent
or superior replacement product may be provided instead of repairing a defective product.
KRUPS's sole obligation and your exclusive resolution under this guarantee are limited to
such repair or replacement.
Conditions & Exclusions:
The international KRUPS guarantee only applies within the guarantee period and for those
countries listed in the country list attached and is valid only on presentation of a proof of
purchase. The product can be taken directly in person to an authorized service center or
must be adequately packaged and returned, by recorded delivery (or equivalent method
of postage), to a KRUPS authorized service center. Full address details for each country's
authorized service centers are listed on KRUPS website (www.krups.com) or by calling the
appropriate telephone number as set out in the country list to request the appropriate postal
address.
KRUPS shall not be obliged to repair or replace any product which is not accompanied by a
valid proof of purchase.
This guarantee will not cover any damage which occurs as a result of misuse, negligence,
failure to follow KRUPS instructions, use on current or voltage other than as stamped on the
product, or a modification or unauthorized repair of the product. It also does not cover normal
wear and tear, maintenance or replacement of consumable parts, or the following:
– using the wrong type of water or consumable
– damage as a result of lightning or power surges
– scaling (any de-scaling must be carried out according to the instructions for use)
– damages or poor results due to wrong voltage or frequency
– professional or commercial use
– ingress of water, dust or insects into the product (excluding appliances with features
specifically designed for insects)
– mechanical damages, overloading
– accidents including fire, flood, thunderbolt, etc
– damage to any glass or porcelain ware in the product
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: www.krups.com
This guarantee does not apply to any product that has been tampered with, or to damages
incurred through improper use and care, faulty packaging by the owner or mishandling by
any carrier.
In order to offer the best possible after-sales service and constantly improve customer
satisfaction, KRUPS may send a satisfaction survey to all customers who have had their
product repaired or exchanged in a KRUPS authorized service center.
The international KRUPS guarantee applies only for products purchased in one of the
countries listed, and used for domestic purposes only in one of the countries listed on the
Country List. Where a product purchased in one listed country and then used in another
listed country:
a. The international KRUPS guarantee does not apply in case of non-conformity of
the purchased product with the local standards, such as voltage, frequency, power
plugs, or non-conformity with other local legal requirements or other local technical
specifications.
b. The repair process for products purchased outside the country of use may require a
longer time if the product is not locally sold by KRUPS country of usage.
c. In cases where the product is not repairable in the new country of usage, the
international KRUPS guarantee is limited to a replacement by a similar product or an
alternative product at similar cost, where possible.
Consumer Statutory Rights:
This international KRUPS guarantee does not affect the statutory rights a consumer may
have or those rights that cannot be excluded or limited, nor rights against the retailer from
which the consumer purchased the product. This guarantee gives a consumer specific legal
rights, and the consumer may also have other legal rights which vary from State to State or
Country to Country. The consumer may assert any such rights at his sole discretion.
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
*** Please keep this document for your reference should you wish to make a claim under the
guarantee.
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