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Troubleshooting
Water is leaking in the unit
Please check to see that all of the connections are tight and there are no loose tubes or
connections.
Water not dispensing at a hot or cold temperature
This could be caused by an over consumption of water in a short period of time causing the tanks to
empty. Please allow 5 to 10 minutes for the water cooler tanks to refill. Allow the proper time for the
water to heat and cool.
This could be caused by an interruption in the power supply. Please ensure that the power cord is
connected to an outlet. Please make sure that the heating (#16) and cooling (#15) switches are in
the on position.
No water is dispensing from the spout
•
Check to make sure that the bottle is not empty. If it is, please replace is with a new one.
•
Make sure to completely depress the push button controls and the child safety lock is being slid
away from you and held in place while depressing the button.
Not pumping water after replacing the bottle
•
Please make sure that the cabinet door is closed. If the door will not close, please make sure the
5 gallon water bottle is pushed all the way against the filters and adjust the tubing of the probe
so it is not preventing the door from closing.
•
Please unplug the water cooler and check all of the connections in the bottle cabinet. It
is possible that a connection became loose while moving the bottle. Even a slightly loose
connection can cause the cooler not to function properly.
Night light is not working
•
Check to make sure the power cord is properly connected to a working outlet.
•
Check to make sure the nightlight switch (#14) is on the on (I) position on the back of the
dispenser.
Dispenser is very noisy
•
Please make sure that the dispenser is positioned on a flat, level surface.
•
Please make sure the filters have been replaced after 6 months.
•
Please make sure that the pump has been cleaned according to the cleaning instructions.
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Troubleshooting
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