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Specific warranty conditions for Spain and Andorra
SCOPE OF THE GUARANTEE
The installation, use and maintenance of the water heater in compliance with the existing national standards and the instructions outlined in this manual.
Royal Decree-Law 7/2021 of 27th April stipulates that this appliance is covered by a legal warranty, valid exclusively in the Spanish territory, which takes
effect as of the date the product is received by the consumer. Furthermore, Law 13/2013 of 13th June, which governs effective competition and consumer
protection, stipulates that this appliance is covered by a legal warranty, valid exclusively in Andorra, which takes effect as of the date the product is
received by the consumer.
In parallel, these appliances benefit from a commercial warranty covering the tank and/or electric components as indicated in the table below, which
takes effect as of the date the product is received by the consumer. Both warranties apply to the country in which the product was acquired on condition
that it was installed in the same country.
Legal warranty
Commercial warranty for the
tank without anode inspection
Commercial warranty for the
electric components
* Or in line with the stipulations of the legislation valid at the time of purchase
** In the Canary Islands, an annual inspection of the anode shall be required as of the third year
*** For Onix Connect models of the Ellite series, the product must be registered on www.thermor.es to obtain the 7-year warranty for the tank and the
5-year warranty for the electric components. If the product is not registered, a 5-year commercial warranty for the tank shall apply equivalent to the
Premium series.
Contact your retailer to benefit from the legal warranty. If necessary, you can also contact the technical service department of GROUPE ATLANTIC
directly.
The commercial warranty does not affect any free corrective measures stipulated by the law to which consumers or users are entitled if the goods are
defective.
Contact the technical service department of GROUPE ATLANTIC to benefit from the commercial warranty
Technical Service (SAT): Groupe Atlantic España SA. C/ Antonio Machado, 65. 08840 Viladecans, Spain. Tel: +34 988 14 45 66,
e-mail: callcenter@groupe-atlantic.com.
The replacement of a part shall not extend the duration of the commercial warranty.
Warranty limitations: The following are excluded from any type of warranty:
Wear of parts that, due to their design and/or function, are subject to natural deterioration as a result of wear and/or to a reduction in performance.
y
Appliances that cannot be examined (difficult to access for repair, maintenance or analysis).
y
Damage that may be sustained by an appliance due to weathering, frost, the instability of electric currents or the water quality.
y
Deterioration caused by accumulation of waste (lime, sludge, etc.).
y
If the tap water hardness is not within the 10 °f to 20 °f range, a water treatment system must be installed and properly maintained in order to
y
benefit from the warranty.
Conditions which will void any warranty: The warranty shall be rendered null and void if the installation of the appliance is not in compliance with
the existing national standards or in the case of an incorrect hydraulic connection. The warranty shall also be rendered null and void in the event of an
improper or missing installation of safety devices (e.g. to counteract excess pressure), abnormal corrosion due to an improper hydraulic connection,
improper earthing, unsuitability of the electric cable cross-section, or if the connection plan contained in this manual was not followed. Likewise, poor
maintenance, repairs or changes which have not been performed by the technical team of the manufacturer or a team authorised to do so by the
manufacturer, or the disconnection of the corrosion protection device will also void the warranty.
The device for discharging the safety valve must be activated once a month to prevent scale building up and to check it is not blocked. Ignoring this step
could lead to the deterioration of the appliance and render the warranty invalid. Damage to the appliance due to excessive pressure causing the safety
valve to lock is not covered by the warranty.
The products in this instruction manual may be modified according to technical developments and the regulations in force.
These appliances comply with directives 2014/30/EU relating to electromagnetic compatibility, 2014/35/EU relating to low voltage, 2015/863/EU and
2017/2102/EU relating to ROHS and 2013/814/EU which completes directive 2009/125/EC relating to ecodesign.
Concept series:
Concept/Compact
3-year warranty (*)
3-year warranty
Premium series:
Ceramics/GZT
3-year warranty (*)
5-year warranty (*)
Ellite series:
Onix/Duralis/Duralis Connect
3-year warranty (*)
7-year warranty (**) (***)
5-year warranty (***)
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